I hadn’t been back to this location in over four months because of the poor service and the constant mistakes with orders. Today, I decided to give it another chance, and unfortunately, it was more of the same. I ordered a sweet tea and was given a regular tea instead.
Normally, I wouldn’t leave a review over a drink, but this location has consistently provided a disappointing experience. The last time I visited, an older employee taking my order was incredibly rude. When I decided to leave instead of placing my order, she actually leaned out the drive-thru window and flipped me off. That level of unprofessionalism was shocking.
It’s disappointing to see how far this location has gone downhill. I’ll continue making the drive to the Menomonee Falls location, where I’ve had much better experiences
AX
Alydia Xiong
Jun 10, 2026
So I try to order a number 6 with a hi C and proceeded to tell me that they don’t have any also goes for Orange juice in the morning, then tell me do I just want the sandwich and a hash brown and I said that’s fine. When I got up to the second window I get charged a second time for an other hash brown but was told I can just get the sandwich and the hash brown. A meal with no beverage, but charge extra for a hash brown doesn’t make any sense!!! Very upset.
Decided to go inside and order as the drive-thru line was long and barely moving.
After ordered via the kiosk, we waited about 20+ minutes for our food while people after us were already getting their meals. Once we got our food, we were missing 3 items and the items we did get were wrong. It took another 20+ minutes to get the rest of our order and for the items to get corrected. Would not visit this location again.
RT
Robert Thelen
May 27, 2026
NOTE: This is my first and only 1 star review I've made.
I brought my children to this McDonald's and found a dozen middle schoolers hanging out in the play area. They were swearing, yelling, and throwing ketchup packets at the wall. Some were on the slide. My kids could not play and were afraid to leave their seats. I notified the staff, who spoke with them, but they were back 20 minutes later. I even talked to the ketchup thrower, asking him to clean up, but he ran away. This has happened SEVERAL TIMES.
They need to ban anyone under 16 from the play area unless they are under adult supervision. They are causing damage, and it puts employees in an impossible situation. There is ZERO reason for a 14-year-old to be in that area.
Until this change is made, I will not be back. It is a shame. We love this McDonald's. The food is good, and the service is fast, but as long as the atmosphere is so negative, I cannot return. Let me know if you change and enforce your policy, and I'll update this score. Fiddleheads, a coffee place 10 minutes away, banned anyone under 16 without an adult for similar reasons, and it is so much better now between 3-5 pm.
RT
Robert Thelen
May 13, 2026
My family used to LOVE your location. The kids would play with other kids, we'd all enjoy a nice meal, and we'd all have fun.
But during the week, this location's play area is overrun with unruly, disrespectful middle schoolers without parents. It is bad. I was in a few weeks ago, and a 12-14-year-old boy was just throwing ketchup packets at the wall. I had to talk to him about stopping, but the poor worker had to clean it up.
The groups swear, run around, and take over the play place. My kiddos play around them, but are often intimidated by 14-year-olds crawling up slides. I have noticed parents have stopped bringing their kids to play during the week.
I do not leave negative reviews, ever. This one deserves a moment - Just ban anyone under 18 from sitting in the play area, it will solve a lot of these problems. Fiddleheads recently banned middle schoolers without adults, and it worked out. You'd need someone to just say "leave," and they will.
I won't be bringing my kids back until this is resolved. Beyond the swearing, yelling, and active destruction of the play area is the disrespect for the children who want to play there. I can only assume this will get worse during the summer.
I will change my review the second this is fixed.