IG
Inspector Gadget
Sep 30, 2026
My girlfriend ordered three pizzas for delivery on September 18 after working a 12-hour shift, expecting to have a simple dinner ready for her kids. Unfortunately, what followed was one of the worst customer-service experiences we’ve had.
When the order arrived, one of the pizzas was made with only onions, which was not remotely what we ordered. We called the store immediately and were told a replacement pizza would be sent out. No additional information was requested from us, so we assumed the issue was being handled.
About 45 minutes later, with the kids hungry and frustrated, we called again. We were told the driver was on the way.
Another hour passed.
At around 10 PM, I finally drove to the store myself to find out what was going on. When I walked in, there was an elderly woman also waiting for her food. The music from a Bluetooth speaker was extremely loud, and the greeting I received from the employees was far from welcoming.
I explained the situation and asked about our order. Initially, I was told they couldn’t find it. I had to call my girlfriend and get the order number from the receipt before they were finally able to locate it.
At that point, it was far too late to continue waiting for another pizza, so I requested a refund to the original card. The employee at the counter told me there was no problem, that the refund was being processed, and that we should see it shortly.
It has now been 12 days, and we still have not received a refund.
So, to summarize: we received a pizza that wasn’t close to what we ordered, were told twice that a replacement was coming when it never arrived, and then I was told in person that a refund had been processed when apparently it was not.
Mistakes happen. A wrong pizza by itself would not have resulted in this review. What bothers me is how the situation was handled afterward. At no point did anyone seem particularly concerned about fixing the problem or following through on what we were told.
This feels like more than one employee having a bad night. Customer service, accountability, and professionalism start with leadership. The night manager and store management need to take a serious look at how situations like this are being handled.
After reading several other reviews describing similar concerns, it also appears this may not be an isolated issue.
We paid for food and delivery that we did not properly receive, and after nearly two weeks, we still haven’t received the refund we were promised. At the very least, I expect someone from management to take ownership of this and make it right.