Wingstop

Reviews

• MC

  Mr. Walker & co

  1 day ago
  4.0
  Great chicken and fries would recommend.
• NO

  Noah OP

  Sep 27, 2026
  3.0
  you guys had a good night crew not this is just a bad experience from the moment you walk in, franchise owner, this message is for you
• RH

  Ryan Hagens

  Aug 28, 2026
  4.0
  Nice size shop but service is varying depending on the staff. I've had 5 star to 3 star service depending on who's working. Some struggles are real and scene but the food is plump and stays Hot. Flavors of the dry and sauce rubs are well seasoned. Better chicken wings than Bdubs.
• DD

  DBSuki

  Aug 26, 2026
  1.0
  Accidentally ordered pick up. Store hours said 1am. Got dirty looks through the door that said 12am as I saw my order on the shelf. Hope whoever takes that home enjoys it. Called at 1150pm to say I ordered pick up Accidentally, was put on hold until auto line said they were closed at 12am. 0 stars customer service.
• HH

  Hannah H

  Aug 13, 2026
  1.0
  Horrible horrible horrible customer service. We have had multiple issues with the staff/recent orders over the last few months, but this week was the nail in the coffin for me. We ordered food for delivery last night, which uses DoorDash drivers, BUT we ordered directly through Wingstop. After waiting 2 hours for our food, our order was cancelled. Ended up finding out that our food was stolen by a driver (obviously not the stores fault), but when I called the store to find out what happened and ask for a refund I was told I had to reach out to DoorDash. I explained we ordered directly through their website and was then told I would have a refund processed. Well, they only processed a portion of my order and not all of it. I talked to Jose, the general manager, this morning and asked why I didn’t receive a full refund. He stated that he could not give me a full refund, because the food was delivered through DoorDash, they can’t refund me for the delivery or tip. I pushed back and said that I ordered through them directly, so I did pay Wingstop and not DoorDash and that I had no way of contacting them to get a refund. He said “well you can just Google the contact information for DoorDash and talk to them directly. That’s how technology works these days”….. so I did just that and DoorDash told me that since I did not place my order through them, they couldn’t refund me and Wingstop is the ones that have to process it. So I took Jose’s advice again and did some research of my own on behalf of him and Wingstop. Per our wonderful technology and Google I found that I was correct the first time. The restaurant is responsible for refunding me 100% of my order since I ordered it directly from them and THEY have to request a refund from DoorDash themselves, not me. I called back to tell Jose what I was told and he was extremely rude from the moment I told him who I was. He told me that he wasn’t going to issue me a refund for the rest of my order. After going back and forth for a bit he ended up hanging up on. Shortly after he did call back, told me he sent me the rest of my refund, and apologized, but the damage was already done. Extremely disappointed in the service we received. This store is trying to steal from their customers and they just lost my business as well.

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