AJ
Andrew Jackson
Sep 23, 2026
I rarely leave reviews, but I felt compelled to share my experience at this Jimmy John’s location in hopes that it may help others make an informed decision before visiting. I stopped in last Saturday expecting a quick, decent meal so I wouldn’t have to cook when I got home. Unfortunately, the experience was extremely disappointing from the moment I walked through the door. The staff appeared unaware that a customer had entered, and there was a significant amount of loud and disruptive behavior, including employees throwing things and generally acting in an unprofessional manner. The gentleman who took my order, Connor, was the one positive part of my experience. He was respectful, courteous, and did his best to assist me. However, when he needed help from the manager, the interaction became uncomfortable. The manager came across as rude and dismissive toward me, including giving me dirty looks and speaking to me in a disrespectful manner. I understand that everyone can have a bad day, but that should not be taken out on customers especially by someone in a management position. After placing my order, I waited approximately another 10 minutes for my sandwich. Unfortunately, when it arrived, it was poorly prepared and looked extremely unappetizing. I also observed what appeared to be inappropriate flirting and favoritism between the manager and one of the employees. They repeatedly went to the back together while the other employees appeared to be struggling to keep up with the orders. I cannot speak to the nature of their relationship, but from a customer’s perspective, it was concerning to see management away from the front of the store while the rest of the staff seemed overwhelmed. Overall, this was one of the most disappointing restaurant experiences I’ve had. I have never felt the need to leave a review like this before, but the combination of the unprofessional behavior, poor customer service, and quality of the food left a very negative impression. I will not be returning to this location. Based on other reviews I have since read, it unfortunately appears that my experience may not have been an isolated incident.