Wake Up Call is a fun-loving, local company serving up award-winning coffee, exclusive MadHatter energy, local teas & tasty pastries. With over 68 flavors, the options are endless! Many locations are sit-down friendly, making it easy to catch up with friends or co-workers. Wake Up Call is proud to give back to local communities by supporting local nonprofits, helping where help is needed.
Since opening in 2004, they have expanded throughout Spokane, CDA, Tri-Cities, & Walla Walla. Their focus has remained the same: serve the best local coffee with outstanding customer service. Continuously being awarded Best Coffeeshop and Best Drive-Thru Coffee has only increased their desire to continue to strive for excellence in the industry & community
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.