Willamette Valley Vineyards - Vancouver Waterfront

Reviews

• AA

  Alex A

  May 10, 2026
  1.0
  My wife and I visited Willamette Valley Vineyards tonight, and unfortunately it was such a disappointing experience that I felt compelled to leave my first negative review ever. For context, we are wine club members and regularly visit the Happy Valley location, where we consistently have excellent experiences and great customer service. That’s exactly why tonight’s experience at the Vancouver location was so surprising. When we arrived, the general manager, Susie, told us there would be about an hour wait for a table (we expected this because it is Mother’s Day), so my wife and I decided to sit at the bar for drinks since it was empty. After sitting down, we were completely ignored for around 10 minutes. I understand busy nights happen, and I’m usually very patient with restaurant staff, but not even a simple acknowledgment from anyone behind the bar felt unprofessional. What really stood out was when Susie seated another group right next to us, immediately gave them menus and complimentary wine pours, and walked right past us without saying anything. Only afterward did she come back and ask if we were waiting for a table. We told her we were happy just having drinks at the bar. Things only got more awkward from there. My wife asked about getting a Pinot Blanc that she normally orders at the Happy Valley location. Susie simply responded, “We don’t have that,” and walked away without offering any alternatives or recommendations. We then noticed a white Pinot Noir on the menu and asked if that was somewhat similar. Susie abruptly replied, “No, they’re completely different,” while walking away again and barely making eye contact. At that point, it no longer felt like we were welcome customers, it felt like we were inconveniencing her simply by being there. We ultimately decided to leave, which is something I’ve honestly never done before because of customer service at a restaurant or winery. The entire interaction lacked warmth, professionalism, and even basic hospitality. Again, this review is especially disappointing for me to write because we genuinely love Willamette Valley Vineyards and have had nothing but positive experiences at the Happy Valley location. I hope management takes this feedback seriously, because tonight’s experience at the Vancouver location was completely opposite of the hospitality we’ve come to expect from the brand.
• CM

  Caroll Marston

  May 10, 2026
  5.0
  Always enjoy hearing Todd Marston on the keyboard Sunday evenings. Great music, great food and service. A little noisy in certain seats but it's the sounds of people enjoying their dinners.
• SS

  Skyeriver

  Apr 29, 2026
  5.0
  Epic spot love the wine food was delish
• BF

  Brandon Fenner

  Apr 5, 2026
  5.0
  Today we went for the first time and Samual A. Made our day. He was an absolute gem and we will 100% come back just because of him. Our friends are members just because of him !! Also really great wine. The view can't be beat
• DG

  Deven Griffith

  Mar 21, 2026
  5.0
  First time and it definitely won’t be the last. Between a wonderful wine list and a pleasant selection of food, this place is good by itself. With that said, the service was INCREDIBLE. We had Lindsay and I can’t say anything but amazing things about her. Not only was she insight about the wine list, but she was overall attentive and filled with pure joy. I’ll definitely be coming because of her.

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