This was my first and last time coming to this McDonald’s location.
My mom drove my little sister, her friend, and me to McDonald’s this evening. My sister ordered from the back seat and asked for two 6-piece Happy Meals with sauces and drinks. When we pulled up to the window, we were only given one Happy Meal, the two drinks, and my large fries.
My mom politely asked why we only received one Happy Meal. It could have been a simple miscommunication, and we probably should have asked for the receipt when we paid, so I understand mistakes happen.
What really upset me was how the situation was handled. The male employee wearing a McDonald’s hat with a beard told my mom, “We don’t speak your language,” even though she was speaking English to him. That comment was completely unnecessary, disrespectful, and honestly felt offensive. Everything happened so fast that I didn’t fully process what he had said in the moment.
In the end, we had to drive back around and pay for another Happy Meal that we originally intended to order. The ordering mistake wasn’t the main issue—it was the employee’s rude, racist & inappropriate comment that made this such a disappointing experience.
Not mad that it was busy. But I’m mad at the fact that they made my ice cream and let it sit on the counter for 10-15 minutes. Like yall couldn’t get a single cheeseburger or a dirty Dr Pepper. (Two other things I order). Like what’s the excuse y'all have as the managers on duty. And the fact they saw me pissed off and still made me wait longer. #1628 around like 12:50pm ish. Also by the time I got my ice cream it was straight liquid.
SL
Stephanie Leery
Jun 21, 2026
Order of line for pickup said ready in 15 mins whem I showed up they said it'll take about ten more minutes, and hour later after continuing to check they just canceled my order stating they did not have the items to complete the order, needing to wait 3-5 buisness for a refund or any compensation, then went through the drive through and order the same exact thing and there was no issues got it paid and left something is wrong here and I believe there is employee theft going on
EF
Elaina Farsovitch
Jun 13, 2026
I take my kids here sometimes on the way south out of Marysville, always pretty quick!!
Today we ordered door dash out of laziness lol. They got everything perfect except my meal (I'm mom/wife 😭) and no meal was there, I got my drink though.
I called, talked to Amber (SO sweet) and she said to come in for a fresh burger. Went in and got my burger and fries and she gave me some extra pies on the house for the inconvenience. She deserves a raise!! The employees in general here are always nice, but so am I so take that into account. People who complain are usually unkind people anyway unless they can explain a valid reason.
The gal at the window was also super nice also tonight. I haven't seen a rude person there at all, keep it up!!!
We have all eaten at Mickey Ds..
Let me tell you a lil story about this particular McDs. I went thru the drive through and ordered my wife a sausage mcgriddle. I didn't realize they come with or without eggs and cheese. Wife likey eggs and cheese. We didn't get eggs and cheese, so back in line. I told them about my kerfuffle in my most embarrassed tone. When we pulled up to window 2, I was handed a small paper bag containing a folded egg and a slice of Mc Donald's sliced gold. With a big smile, the Mgr said no charge....
Super good service, super great energy, and sillysuper experience. 6 stars!
My wife and I have been eating a folded egg with cheese almost everyday single day. 😝