Secret Burger Kitchen in Tacoma (S Hosmer St inside the Holiday Inn) is your go-to for flavor-forward smash burgers, wings, and craveable treats. Our signature is proprietary sauces and Seasonings and our Sauce Syringes let you take the ritual home. New here? Start with the Burger + Wings Box: smash burger + wings built for the whole crew. Grab pickup fast, dine in, or order delivery when you want it. Plant-based options, top-loaded shakes, and Secret Sodas make it easy to win every group. Find us at 8402 S Hosmer St and taste why we’re Notorious for Flavor.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.