The first Frugals location was opened in Port Angeles, Washington, in June 1988 and was immediately popular. It was followed in September 1990 by a second unit in Tacoma, Washington. In October 2000, operations began in Auburn, Washington. One year later, another unit was successfully opened in Kalispell, Montana. Each location has garnered a loyal following due to its dedication to simplicity, efficiency, quality, and service.
The Spokane location was established in March 2022.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.