Panera Bread

Reviews

• SD

  Shane Dean

  May 12, 2026
  2.0
  Lots of issues with orders not being correct, either something wrong or something missing. If you are there for take out, immediately go up to the pass through to ask about your order. Their status board is almost never correct, and I have waited several times when my order was actually ready, it just wasn't on their board. I have mentioned this several times and it does not change. Some employees are really nice, some look at me like they want to fight me for having the nerve to come through the door. Their isn't much of a middle ground. About the only reason I still go here is there is so little variety in choices for dining out
• KE

  Kristi Eaton

  May 7, 2026
  5.0
  My turkey bacon bravo sandwich was very good and the apple was much colder, crispier, and more delicious than I was expecting.
• CR

  Chris Ramos

  Apr 30, 2026
  5.0
  Extremely great customer service. Rebekah went above and beyond assisting me and my mother with our order. The food was delicious but I would come back to this particular restaurant just because the customer service was top notch.
• RK

  Rich Kennedy

  Apr 10, 2026
  5.0
  The Steakhouse Salad If you're looking for a fresh yet filling meal, the **Steakhouse Salad** here is a winner. Here is the breakdown: * **The Food:** Absolutely fantastic. The quality of the ingredients stands out, and it hits that perfect balance of being hearty without feeling heavy. * **Portion Size:** Don't let the "medium" label fool you. The medium size is quite generous and more than enough for a full meal. * **The Atmosphere:** The venue itself is massive. Even if it looks busy from the outside, the scale of the interior makes it feel spacious. **Verdict:** Highly recommended if you want a great salad in a high-energy, expansive setting.
• MP

  Meaghan Primm

  Apr 8, 2026
  2.0
  First, I try very hard to not leave less than 4 or 5 star reviews as no business is perfect, however, this scenario is just not acceptable, especially after my attempts to get a resolution. Big idea for customers: confirm your order is 100% correct before driving away as Panera doesn't seem to handle order error in a reasonable manner, especially if you're not a frequent Panera customer. Dec 20th: I called in as soon as I arrived to work after picking up my order and found that the greek salad + double chicken had no chicken at all. My coworker's order was correct. They were super busy and staff was slammed; crap happens. Was told that I would be mailed a coupon. Weird; just refund the cost of the chicken?? I received a coupon in the mail almost 5 weeks later with the expiration date of Dec '25 (so expired). Emailed corporate. Their response implied I wasn't wronged and I could have used the expired coupon, but that they would add a coupon to my online account that would expire (as of end of March '26 I believe... its gone upon logging in today). Again, a coupon with expiry is not appropriate here. I ordered and paid for something that was not provided. Perhaps my household's ~quarterly Panera purchases aren't enough to make us a valuable customer? Not sure. I don't eat out frequently; personally, my health goals lead me to pack my breakfasts & lunches (aside from special occasions) and make all but 1 dinner a week at home. This experience has, however, really shifted my desire to choose Panera for the special times we do eat out. The correct response is to simply refund for the product a customer orders but is not provided. Or, alternatively, provide a store gift card for the missing food value. Thankfully, the Spokane area is full of wonderful options for eating out.