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McDonald's

3.0
(2,128 reviews)

Business Details

20315 Mountain Hwy E, Spanaway, WA
98387, United States
(253) 847-3392
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20315 Mountain Hwy E, Spanaway, WA
98387, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 20315 Mountain Hwy E in Spanaway, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.0
2,128 reviews
5 stars
538
4 stars
377
3 stars
421
2 stars
208
1 star
584
  • OJ
    Osiris Jenkins
    5 days ago
    3.0
    If you can get the drive thru ppl to say your welcome after you say thank you my hat is off to you
  • JW
    Jennifer Wang
    Oct 29, 2026
    1.0
    Spent about 40 mins in the drive thru line. Wasted so much gas just idling. Ridiculous 7:45-8:30pm still no food. Took 20 mins just to get to order in drive thru. Another 20 just for food. Ridiculous
  • MR
    MelanieLyneé Rafferty
    Oct 23, 2026
    1.0
    The fact they charge $1 per sauce now is ridiculous…. I understand a franchise bought out a corporate store but at least announce or ask if sauce is needed before pulling up to the 2nd window.
  • JS
    John Swaney
    Oct 18, 2026
    1.0
    **Extremely disappointing experience with mobile ordering and customer service.** On Friday evening, October 16, I placed a mobile order at this McDonald's, originally selecting drive-through pickup. When I arrived, the drive-through was extremely backed up, so I changed my pickup method to lobby pickup through the app. After waiting approximately 15 minutes inside the lobby, without receiving my food, I attempted to cancel through the app, but it would not allow me to do so because the order was supposedly being prepared. After waiting several more minutes, I asked to speak with a manager and requested a refund. While I was speaking with that manager, the app suddenly marked my order as "handed to customer," and it asked me to rate the order (I have never been asked to rate an "in progress" order, only onces that completed), even though I had received absolutely nothing. The staff kept advising me I had to cancel the order and request a refund via the APP even though I explained I cannot cancel an order they marked completed. Staff acknowledged that the food was still being prepared and only after I asked for a receipt for the order, did a second call to the kitchen stating "stop making that order" occur. I'm unsure why it took over 20 minutes for nuggets, fries, and a fountain soda. What followed was particularly frustrating. Multiple employees, including a manager, repeatedly insisted that refunds had to be handled through the app, despite the app offering no way to resolve the situation. McDonald's own published terms state that refund decisions for these orders are handled at the discretion of the restaurant where the purchase was made. I ultimately had to leave, locate that policy myself, and return to the restaurant. Only after a manager contacted another manager by phone was my refund finally processed. The entire experience took approximately 35 minutes, and I left without any food. Mistakes and delays happen. What concerns me is the inaccurate order status, the contradictory instructions, and the unwillingness to take ownership of a straightforward customer service problem. I wasn't asking for free food or special treatment. I simply wanted the refund for waiting 20+ minutes for nuggests, fries, and a fountain soda. This location needs better training on mobile-order issues, refund procedures, and how to resolve customer complaints without making customers do the research themselves.
  • KC
    Karlee Carter
    Oct 9, 2026
    1.0
    The location had a CO2 leak and had to evacuate the building as I’m at the window waiting for my food. They came over and told us what happened , the firefighters have to come etc. so they said we could come back for the food later or come back for a refund. I left an went to a different McDonald’s since we didn’t have time to wait for them to clear it. I came back the next day for a refund and they refused to give me one and said they could remake us the food but couldn’t do a refund. I spent 54$ yesterday twice because of what happened and they are refusing to refund me . I don’t want another 50$ in McDonald’s I wanted a refund that was promised to me. Garbage costumer service as typical for WA state.

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