Since there’s no internet or cell service inside, if you have any questions about a product and want to look it up, you’ll have to go outside. There should be public Wi-Fi inside, and since it’s such a busy store, products sometimes run out of stock. As for alcohol, it’s a real hassle: you press the button, wait for the staff to unlock it, and then they take you to a different checkout area. I had already gotten there, but it took nearly 3-5 minutes for the employee to slowly follow me.
Do not go here. I am not one to write reviews, but the security guard seriously needs to be fired. You will most likely be treated as a thief. They will not let you use a backpack and will make you leave it at the entrance unattended, next to homeless people. Also, the majority of the times I have shopped here, I am overcharged on at least one of the items. Specifically, the beverages with the tag saying, "Price includes beverage tax" only to be charged extra tax on top. Also, if you do shop here, make sure you check the expiration dates. They frequently sell spoiled and expired food. They are out of stock on a lot of basic items too. Very overpriced. Go to PCC or trader Joe's instead.
KD
Kristi Dyes
Jun 25, 2026
I went to the store this evening. The security guard said I could not enter the store with my backpack and I would need to leave it by the door. For context, it is not a large school size backpack, but a mini-backpack that is the size of the a big purse. Also, my wallet and cell phone are in there, so why would I leave it by the door? He also would not technically be responsible for watching it so if it was stolen, I would just be out of luck. I choose this bag specifically for shopping, because the Safeway I usually visit on E John St. and 15th Ave has a similar rule. I have never once been asked to leave my backpack at the door. I felt like I was being singled out. Safeway stores are not franchises. The rules should be the same at all the stores. Not up to the manager's (or whomever's) discretion in "certain" neighborhoods.
I definitely will no longer shop at this store, but I am also thinking I will stop shopping at Safeway altogether.
Edit: I've read similar reviews about this policy and the owner keeps responding asking for more information. The guard made it clear that the directive is coming from "his boss." So, I'm taking that to mean management. There needs to be some accountability here!
TF
Tommy Fitzgerald
Jun 17, 2026
After the numerous horrifying interactions I've witnessed and personally encountered here, I would urge you to choose literally any other grocery store. Unfortunately, the convenience of this location makes this a difficult piece of advice to give. But Im not exaggerating when I say that I have seen store employees physically assault, grab, yell at, laugh at, push, embarrass, and threaten customers. Often without proof of wrongdoing, or even an explanation. This has happened to me twice now. And it just seems to be getting worse. It doesn't take much to look at the string of similar reviews left by similarly harassed, insulted, abused former customers - many of whom are vulnerable to begin with - to see that there's a clear pattern of neglect and hatred with many of the store's employees. Thankfully my friend lives across the street and has taken more than a year's worth of footage. Legal counsel is now being sought for a preliminary discussion regarding our options for litigation. I am so sorry to everyone else who has had similar experiences here. What I've witnessed at this Safeway has left me confused, hurt, enraged, fearful, and extremely disheartened.
RS
Richard Sloniker
Jun 10, 2026
I'm no longer going to shop at Safeway. I'm sure you're familiar with this sentiment, so I apologize for heaping my minute opinion onto the pile, however, I still want to explain why.
It isn’t just one thing. I’ve been shopping at Safeway for nearly four decades—specifically at store #1493 since the day it opened. It was my neighborhood store. I’ve spent tens of thousands of dollars there. You’d think that after that much time and consistency, some kind of rapport would have formed. Even something simple and neighborly.
I’ve adapted to the changes over the years: new layouts, new staff, shifting policies. But lately it feels less like grocery shopping and more like going through TSA just to buy kale and zucchini. There are literal barriers now funneling customers through the store. If these were straws on the camel’s back, yesterday’s encounter snapped vertebrae T4 through T12 and threw in a hernia for good measure.
I often shop with my own bags, including using my backpack to carry produce. I’ve done this for years. Recently, a sign went up saying backpacks aren’t allowed. Since I’ve continued shopping without issue, I assumed the staff recognized me—I’m there almost every day.
Yesterday was different. A young woman at the entrance told me I couldn’t bring my backpack inside and that I should leave it in a cart by the door. I explained that my laptop—my livelihood—was inside, and I wasn’t comfortable leaving it unattended. Her response: “I don’t care.”
Was it rude? Sure. But more than that, it crystallized something I’ve been feeling for a while now: Safeway doesn’t care. Not about how long you’ve shopped there, how much you’ve spent, or the fact that you share a neighborhood. “I don’t care” felt like the perfect summary of our entire relationship.
In short: I'm out.