Chipotle Mexican Grill

Reviews

• LW

  Lenny Wolf

  Jun 16, 2026
  3.0
  Small portions for what Chipotle usually serves.
• NF

  Nicholas Fisher

  Jun 11, 2026
  1.0
  Come here every couple days, but will stop at another location on my way home. Seems whenever I say chicken or a serving of something, I continue to get “whatever is left in the bottom” versus an actual serving size. Today (6.11.26) called it for me. They gave me half a serving of chicken, I asked for more and the guy said he didn’t have any and pushed my bowl down the line. In addition to messing up the bowls. I would’ve been fine waiting for more. I wish I would’ve gotten his name but no one there wears name tags.
• FF

  FormativeBlock5

  Jun 10, 2026
  1.0
  When I'm paying 15+ dollars for a bowl and guac, I'd hope to get something that could at least fill me up. This might as well be considered robbery because I didn't get shit. Sticking with Qdoba from now on thanks chipotle
• KM

  Kai Marcouiller

  May 30, 2026
  2.0
  I've been eating at this location since it opened and it has always been a great experience, it has low prices compared to other food options around and the service has always been pretty good as well. Unfortunately things haven't been as good as they have been in the past. I've noticed that they have started skimping on meat portions recently, which has not been a trend here and the newer staff almost treat you like an annoyance rather than a customer. It has been a pretty disappointing fall from grace and hope things can improve again.
• AH

  Andre Harris

  May 21, 2026
  1.0
  I recently visited Chipotle Mexican Grill in Sammamish and had one of the worst customer service experiences I’ve had at a restaurant. I ordered a chicken bowl and a hard-shell taco. Like many customers, I’ve already noticed that Chipotle portions seem to be getting smaller over time — especially when it comes to the meat. Customers pay premium prices for a bowl that often feels like one scoop of chicken with the rest filled by rice, lettuce, and other inexpensive vegetables. That becomes even more frustrating when you consider that Chipotle generates billions of dollars in revenue every year, while customers continue paying more for smaller portions and declining service. When I went to pay, my card would not process. The employee attempted it three separate times, but it still would not work. I stepped outside and spent about 30 minutes on the phone with my card company resolving the issue. Once the card was cleared, I went back inside to complete my purchase. At that point, I noticed my food had been sitting off to the side the entire time. The bowl was no longer hot and the taco shells had become soggy. I calmly and politely asked if they could remake the order so the food would be fresh. The employee responded, “That’s not my fault that your card didn’t work,” implying they would not remake the food. I then asked if this was really their idea of customer service. After that, the employees ignored me while I stood there waiting. Eventually, another worker came from the back and said they had called the manager, and the manager said to refuse remaking the order. What made this experience worse was how personal the employees seemed to make the situation. It felt like they were picking and choosing who deserved respectful customer service and who did not. The moment I calmly expressed my concerns about receiving cold food and soggy taco shells, the attitude completely shifted toward dismissiveness and avoidance instead of professionalism. What is more concerning is the feeling that customers are expected to simply accept poor treatment because employees can always fall back on the idea that they “reserve the right to refuse service.” While businesses absolutely have rights to protect employees from abusive behavior, respectfully voicing concerns about food quality and customer service should never make a paying customer feel threatened, ignored, or dismissed. Chipotle publicly states that its mission is to “Cultivate a Better World,” emphasizing respect, hospitality, and creating positive experiences for customers. Unfortunately, based on my experience at the Sammamish location, those values were nowhere to be found. The issue was never about the payment delay — things happen. The issue was the complete lack of professionalism, empathy, and customer service afterward. Any business that values customers should understand that serving cold food with soggy taco shells after a 30-minute wait is unacceptable. This location either needs new management or employees who are properly trained in basic customer service and how to handle situations respectfully. Customers are paying more than ever at Chipotle, yet the quality of both portions and service continues to decline.

Frequently Asked Questions About Chipotle Mexican Grill