It depends on who's working, the food is not bad, but what you get vs what you pay is eh. It's cleanish over all. But I've gotten sick before which makes me cautious about coming here to often.
LM
LORA MACLEAN
Sep 17, 2026
The best bread ever. Everything was fresh and delicious.
I placed an order today and realized I had used the wrong credit card, so I called to have the payment changed. While giving Steve the new card number over the phone, he interrupted me with, “If you talk at a normal pace, it’d be easier to understand you.”
I told him I was speaking at my normal pace, and he finished taking the information. Then, completely unnecessarily, he decided to lecture me about my “attitude” and threatened to stop serving me because of the way I supposedly treat him and his drivers.
Let’s be very clear: being direct, straightforward, and to the point is not having an attitude. If you interpret every customer who speaks plainly as having an attitude, perhaps customer service isn’t the right job for you.
Yes, I have complained twice in the past. Once because items were missing from my order and once because a delivery was extremely late. Those are legitimate complaints, not “attitude.” If you’re offended by customers pointing out problems with your service, maybe take that as an opportunity to fix the problems instead of threatening to refuse service.
And here’s the part that seems to have been forgotten: you are a restaurant, not the only restaurant in Kent. I order food for my employees, and there are plenty of other establishments happy to have my business. Your attempt to use “we can refuse service” as some sort of threat was honestly laughable.
So congratulations, Steve—you got your way. You won’t have to deal with my “attitude” anymore, because I won’t be ordering from you again.
Your tone was rude, condescending, and completely unnecessary. You displayed zero customer-service skills and even less professionalism. Losing a customer because you chose to be disrespectful and then threatened them over legitimate complaints? That’s a management problem
30 minutes for one sandwich to be delivered a quarter mile from restaurant is CRAZY!!!! And it’s not the first time it happens but it’s the first time I decide to write a review about it, not that it’ll make a difference based on the other reviews I’ve read.
AP
Aisha Pleasant
Sep 4, 2026
I really enjoy Jimmy John’s—I order from here at least three times a week! Since downloading the app, I’ve especially enjoyed the special pricing on some of their Original sandwiches. The Turkey Tom for $5.99 is one of my favorites. I’ll usually order that along with a roast beef sandwich and still spend less than $15, which is a great value compared to some nearby sandwich shops where one sandwich can cost $12–$13.
The sandwiches are always fresh, and ordering through the app is super convenient. I place my pickup order and it’s usually ready within minutes. The staff seems pretty young, but they’re always friendly and get you in and out quickly. Fresh, fast, affordable, and consistently good—that’s why I keep coming back!