At Porter’s Real Barbecue we refuse to serve anything other than REAL, fresh barbecue. This means all of our meats are cooked up to 14 hours and our sides are made fresh daily. That means that we regularly sell out of menu items, so check back here often. Life is too short…eat REAL barbecue.
Hoping to get at least ten customers a day, to start, they were humbled to see a line of more than thirty people on that first day of business. By day three, the crowds had grown so large that they were selling out of everything Porter could make (150 lbs of barbecue!) within a few hours. Now with 3 locations open this family has put a mark on the food scene in the Tri-Cities community!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.