Very quick service. Food was good and hot. Appeared to be a brand new store with all the latest electronics for self service ordering.
Since this is a McDonald's, I didn't really have high expectations. That isn't why people come here.
This location has been here for decades and have improved and updated as time has come and gone. They still have a play place and good sized seating area, and it hasn't completely gone over to boring corporate gray. They don't lean into the brand as much as they used to, but at least it is still easy to tell it is a McDonald's.
My food was about what I expected. One thing I found really weird was some employees were moving and getting stuff done, while another group of employees was standing kind of in the middle of everyone's way, just chatting along. Loudly. Didn't really bother me as a customer other than it seemed weird these four people were just kinda hanging out while everyone else worked around them. I noticed things looked a bit messy, bits of stuff on the floor. Having worked in restaurants, I was kinda dumbfounded this happened. Not an environment I would have stayed in very long.
Other than that, same old thing. McDonald's does it pretty much the same the world over.
I had a great experience here today. I'm old school so I like to order in person at the counter. A very nice and patient young woman took our order. Restaurant was super clean and chill. Staff very friendly - could even hear it between crew members in the kitchen. My McDouble burger was great. Super thin crispy crust but moist burger inside. Perfect seasoning. And the burger was stacked perfectly, just like the pics. Oh, and the restroom was spotless and fresh. Great job crew! I don't eat McDonalds frequently but if the one near my house was like this ... maybe that would change. Haha!
AF
Amanda Fuselier
Aug 29, 2026
Today my double cheeseburger looked like fake meat
MK
Matthew Knaust
Aug 16, 2026
First off, food was good, staff was awesome, and the store was clean. Here comes the question, I went through Kennewick about a year ago and stopped at this very McDonalds with my kids. Before we got back on the road, I needed to use the restroom. Upon entering restroom I noticed there was no door on the stall. I mean okay some jerk probably broke it/ripped it off. They are probably waiting to get it fixed or in the process.
When I went through last week, needing dinner, hey there’s that McDonald’s we ate at last year. In a joint manner, “Wouldn’t it be funny if that door was gone still?” Well as we walk into the front door my son says “I need to use the bathroom.” We are ordering at the kiosk and comes back laughing. He says, “Dad there’s still no door on the stall!” Come on your joking! Nope! Alright I gotta see.
Well I perhaps picked the wrong time to see, there was another guest in there really struggling with some bathroom stuff. And uh let me tell you, we both needed a door.
My question is, aside from the restaurant experience being fantastic, from the crew and the food, why is there still no door on the stall in the me a bathroom over a year later?