This profile is uncertified and using publicly sourced data
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Business Details
About
Tea RoomCafe
Matcha Paradise by Tropical Express is Kennewick's dedicated matcha shop on W Clearwater Ave, from the same Latino-owned family business serving the Tri-Cities since 2017. Everything matcha, nothing else: hand-whisked organic ceremonial matcha from the first spring harvest, our sweet and creamy Velvet Matcha, and specialty creations like Ube Matcha, Mango Sticky Rice Matcha, and Arroz con Leche Matcha, plus layered Cloud Matcha poured over flavored milk. Every drink is crafted to order in 16 oz or 20 oz sizes. Whether you are a ceremonial matcha purist or a curious first-timer, there is a matcha here for you. Stop by the stand and watch your drink come together, or order online for pickup.
Location
Hours
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday12:00 PM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
Sunday9:00 AM - 4:30 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.