Krispy Kreme

Reviews

• CB

  chuck baker

  2 days ago
  4.0
  Not a lot of choices. I usually get donuts from a bakery
• AA

  Ashan

  May 3, 2026
  1.0
  This was one of the worst customer service experiences I’ve ever had. We preordered and paid for four dozen glazed doughnuts to be ready at 8:00 AM. When I arrived at 8:30 AM, I was initially ignored and passed over while two other customers placed orders at the window. When I was finally acknowledged, I explained that I had a pre-order. The employee located my ticket and went to the store manager, who dismissed the request and instructed the employee to help another customer instead. The manager continued fulfilling other orders without acknowledging me. After waiting well past the scheduled pickup time, I had to speak up to ask for an update—at that point, my order was already 45 minutes late. I was then told that a larger order had taken priority and that it would be another 45 minutes before mine would be ready. This was completely unacceptable, especially considering Krispy Kreme is built on a high-volume model. This order was for my 6-year-old daughter’s birthday party, where we had planned a doughnut tower in place of a cake—an event that was starting within the hour. What made the situation worse was the manager’s lack of professionalism and basic customer service. There was no apology, no effort to communicate proactively, and no attempt to resolve the issue in a meaningful way. Instead, I was offered a refund, which I was told would take 30 minutes to process and up to two weeks to be returned. The interaction felt dismissive and unnecessarily difficult. Overall, this experience was extremely disappointing and disrespectful. I hope this feedback is reviewed seriously so that no other customers are treated this way.
• AY

  Angela Ybarra

  Apr 28, 2026
  3.0
  It was disappointing not much variety of donuts, only 1 employee working the store. Front and drive thru. He still did a good customer service.
• MP

  Meg P

  Apr 27, 2026
  3.0
  Only received half of my order, attempted to contact the location but no response. Please work on communication with customers.
• LL

  L.R.

  Apr 15, 2026
  1.0
  Tax Day had an option to mobile order boxes online and to select a pick-up time option. I selected 4pm. Arrived at 3:50 with a friend who had separately ordered as well. Staff was clearly overworked when we arrived, and we didn't get talked to until 4:10. His order was ready almost immediately, but they left before I had the chance to speak. When they finally returned five minutes later, they said that my order had never come in. Thankfully I had my receipt. I didn't end up getting my boxes until 4:30pm (writing this actively from the car). None of this was the staff's fault, let me be clear. They had far too many customers on too tight of a staff roster. The girl who helped me was handling the drive-through window, taking calls on her service headset, assisting at the front counters, AND doing pick-ups. Donuts were delicious as always, but this was an example of gross mismanagement and technology failing at really inopportune times for a team that was relying on it. I was fine waiting, but their team was clearly lacking support for the day.