RN
Ryan Newton
Aug 21, 2026
This will be my first negative review of any restaurant, so that is telling you the significance of this post. On August 20th, 2026 at 6:15 pm, my family and I ordered Subway for dinner through Doordash, from the Kimball location in Gig Harbor, WA. We spent ~$76 in total, I believe. The food we received wasn't just bad quality, wrong order, incomplete ... it was the grossest food I have ever received from any restaurant that I have ever been to (and I have the pictures to prove it). One sandwich had blackened bread burn spots. Another was uncooked dough across the whole loaf. One had piles of pickles like someone dumped the whole container on it. All sandwiches were swimming in mayonnaise and mustard, no exaggeration. Also, all sandwiches were soaked in oil, to the point of transparent paper, disintegrating bread in the hand, and soaked through not only the wraps but also the bottom of the subway bag. The last issue we realized was that, even though one sandwich had a few pieces of turkey, the rest did not, and all of the sandwiches were supposed to be oven-roasted turkey. It was completely inedible, and severely disappointing as we had waited the 45 minutes, my kids were excited, and we had spent the $76. We will never return to this speciric store, nor do we recommend it to any diners. As a Gig Harbor local myself, I am deeply disturbed that this type of quality is being represented in our neighborhood. I hope they can make some meaningful changes to their service in the near term. I left a message with a more corporate management office but have not received a call back.