I’ve eaten here a handful of times now, and god… the chicken is so so salty, it doesn’t matter what you order, if it’s chicken; you’re standing on borderline salt poisoning 😂 other than that; everything else is delicious. Huge fan of their fries, fruit and drinks. And I’m a huge stickler for fruit, if it’s even slightly tart, huge no.
The wait inside wasnt so bad but it was for sure longer than an average fast food restaurant. The wait for the food was also a bit of time, who can blame them they just opened not to long ago and the other Chick-fil-A is in Tacoma an hour away. They ran out of chicken for my salad so I had to wait another 10ish minutes for a substitute chicken sandwich... not a good start. On the one side I understand it is a new restaurant and they are busy and on the other I want my food. Guess if you decide to come and eat/ or order to go/ or go through the drive thru it's gonna be a "minute". By the time I ate a fry on my way home they were cold, had to get up my food once I got home. For the wait and the cold food I dont see myself coming back. I would rather go get some tacos 🇲🇽
What my family and I experienced here was beyond enraging. We decided to try the Mobil Drive thru. It took 58 MINUTES for 6 cars to go through. When we finally got thru after all the cars in the regular drive thru passed us AND THEN SOME. A girl came out and brought our food and I simply asked why we had to wait almost an exactly an hour for 6 cars on Mobile lane. The girl responded I don’t know and said I can get you a manager I said yes, cause I would like to know why. I watched her tell one lady in a navy blue. shirt and then go tell another in a navy blue and white shirt. That woman came out pissed at ME! She said “What I don’t appreciate is YOU making my 17 year old employee cry, when we’ve already had to shut down Door Dash. Then I said you’re going to berate me?!! Then she smart mouth said yes and continued talking while walking away w no name tag and never told me her name. She did however throw her hands up and say I’m the manager.I said nothing rude or in an unkind manner. I asked a question and was told I could speak to a manager. All myself and 3 other passengers wanted was for someone to tell us why. The manager comes out with an attitude and yelled at us. ARE you guys for real? Acknowledge customers and listen, don’t come out with an attitude because you are incompetent. It was terrible and the whole interaction was not one of someone who is at all management material. They also forgot my Husbands strawberry icecream. I’ve never been yelled at after asking a question and for so many things that have nothing to do with me. Beyond immature, inappropriate behavior. Be a professional.
HM
Hannah Morrison
Sep 15, 2026
We're big fans of chic fil a. Been going for years. Understndable that new businesses take a while to get their feet off the ground. Yesterday was our first day (9/14/26) going. It was good, but the employees were loud & talking pretty unprofessional at the drive thru about their personal issues. I paid with my app & asked if it went thru, she said yes. Then continued trying to hand me the card reader. I had to tell her multiple times I paid with the app. She handed me the receipt and said nothing. They handed us the food & we left. Came back this morning with my husband. The wait was quite long. We ordered at 8:47 & got our food @ 9:05. There were 2 cars infront of us total. Another day of the employees getting loud and mouthy with each other. I understand and appreciate good work banter... but having been to the other chic fil-as in Tacoma for several years, it seemed nothing like chic fil a service. Tacoma & Georgia chic fil as have always been top tier service. I don't want to say over done, but genuinely a positive experience. Even if they forgot something, they always made it right & were so nice. Ive worked food service for many many years in the past, I understand completely that not every day is hunky dory. But it to me screams 'BREMERTON chic fil a'. The environment is gorgeous. They did an amazing job building it. I havent been inside, but it's beautiful from what I can see. They forgot the cheese on my chicken griller this morning which happens. Had it not been for 2 days in a row of what felt like a jack in the box service experience, with errors to our food yesterday & today I wouldnt think twice about it. As someone whose been a GM for a corporate coffee chain, I would want to know if this was the experience my customers are getting. I hope the service gets better & owners have an idea of what other customers are experiencing. I'm not suggesting this is everyone's experience, however 2 days in a row I wanted to write a review on my own experience. We will continue to get chic fil a at the two Tacoma locations when we're feeling like it. New businesses typically need a good 6 months to correct errors, they're all people & have had a rush non stop since they opened 2 months ago. I can only imagine the chaos they experienced the first few weeks of being open. But again, this is my own experience & will give it a few months before we attempt bremerton chic fil a again. Tacoma chic fil a both fircrest & steel street have amazing service & they're always so fast.
Before I get into it, I just want to say that I worked in fast food for 5 years so I get it. I truly emphasize with the employees. I know it cannot be easy getting a fast food restaurant up and running. However, there is a serious breakdown in order management somewhere. I have gone 4 separate times since opening and every time, I’ve been incredibly disappointed with the service.
1) I went about a week after they opened and the line was about as long as you’d expect. My friend and I ordered 2 entrees and proceeded to wait about an hour. At the time, I expected the long wait because they had just opened and they were still getting it right. Completely understandable. The food was good and the service was great.
2) The second time I went was at about 9am on a Monday. Because we had waited so long the first time (again, understandably) I foolishly decided to place a mobile order and use the drive through to pick it up. What they don’t tell you when you place a drive thru mobile order is that they don’t actually begin to prepare the order until you arrive and scan a QR code. I GENUINELY cannot understand this logic.
When I arrived, there was about 5 cars in the normal drive through lane and I was the only car in the mobile lane. I thought to myself, “great, I’ll only be here for a few minutes.” Tell me why I proceeded to sit there for OVER 20 minutes and I watched every single car that was there when I arrived get their food and go. No one came over and said anything to me. It was only after I was visibly irritated that some corpo suits doing a tour of the restaurant saw me and proceeded to go inside themselves and grab my order that had been sitting on the counter the entire time, that I got my food.
3) At this point I had learned my lesson and decided to place a mobile order inside pick up order while I was still at work. I wanted to give them a good bit of time to get my food ready (a single wrap, literally nothing else) so I arrived about 40 minutes after I ordered. AGAIN, I had to wait over 15 minutes after arriving for my ONE wrap. They had queued over 5 DoorDash orders ahead of mine.
4) Just tonight at about 9pm, my friend and I went through the drive thru and ordered 2 frosted sodas. We waited in the drive thru again for more than 30 minutes when there was only about 10 cars in front of us and 3 for mobile orders. To top it off, when we finally got to the window and they asked for the name, they told me they couldn’t find the order. That’s fine, genuinely no worries. It wasn’t until I watched two employees stick their noses into the lids of our drinks to try and figure out if they had the right ones that I decided that I won’t be returning any time soon. Again, I’ve worked in fast food so I get it. But to do that in front of customers was truly bewildering.
I was really excited when I found out Chick-Fil-A was coming to town. I’ve heard nothing but great things about their service and food. And I’ll give it to them, the food has been great every time. But the service has serious issues. I hope they get it together soon because this has been such a disappointment. It’s a special slap in the face given how out of control food prices have gotten since COVID.