Papa Johns Pizza

Reviews

• KE

  Kazpa EsMissin

  Aug 8, 2026
  2.0
  Definitely false advertisement. Wow I didnt know I ordered a cheese sandwich cuz theres barely any meat!
• AD

  Ahmad Dabbagh

  Aug 7, 2026
  1.0
  Very bad customer service I make order before 2 hour not ready
• JK

  Jordan Kenniston

  Aug 1, 2026
  1.0
  The manager there was just pointing things to another staff member while swamped with orders she sat happily in the corner and did nothing, that is not a good manager in my opinion she didn't want to do anything to help while her employee handled make line, ovens and talk to customers walking in. I dont understand how this is acceptable at all. This guy looked new still learning but how is he going to learn anything from this lazy manager.
• SA

  shahd abdoun

  Jul 15, 2026
  1.0
  I had a very disappointing experience at this Papa John’s. I came in only to pick up a DoorDash order, but the employee handling both the cashier and pizza station was unnecessarily rude and dismissive from the moment I walked in. At first, I assumed they were just busy. However, shortly afterward, another customer walked in and the employee immediately greeted and helped her politely without any issue. The difference in how we were treated was so noticeable that it left me wondering whether I was treated differently because of my race. No customer or delivery driver deserves to be spoken to that way. This experience was unprofessional and made me feel unwelcome. I’ll make sure not to return to this location, whether as a customer or as a DoorDash driver.
• RP

  Rajinder Parti

  Jun 26, 2026
  1.0
  I have been a loyal Papa John's customer for years, but my experience at the Bothell location on the night of **June 25, 2026**, around **9:00 PM**, was extremely disappointing. I arrived to pick up my online order around 9:00 PM. I waited at the front counter for about five minutes, calling out and knocking several times, but no employee came to assist me. I became concerned that something might be wrong, so I stepped behind the counter area to see if anyone was there. When the manager noticed me, he immediately began yelling at me in an aggressive and confrontational manner. He repeatedly told me I was not allowed behind the counter and would not let me explain that I had been trying to get someone's attention for several minutes with no response. His tone was hostile, and I felt intimidated and unsafe throughout the interaction. If staff need to step away from the counter for several minutes, a simple buzzer, bell, or sign asking customers to ring for assistance would prevent situations like this. There is no reason for a customer to be treated with such disrespect after making reasonable efforts to get assistance. Unfortunately, because of this experience, Papa John's has lost a loyal customer. I hope management addresses both customer service training and the lack of a system for assisting customers when the counter is unattended.