Jimmy John's

Reviews

• KK

  Kevin

  6 days ago
  1.0
  Very disappointing experience with this Jimmy John’s over the last two days. I regularly order Jimmy John’s from my workplace, but after this experience I will not be using this location again. Yesterday I placed a pickup order and had to wait quite a while for it. When I finally got to where I was going, I realized they had given me a Little John instead of the full meal package I ordered, and it was also missing several toppings. The sandwich still had my name on it, so the order was clearly mishandled internally. I contacted customer service and initially appreciated the quick response from management, but the follow-up communication became confusing and unprofessional. I communicated that I would be returning for the replacement order, but when I arrived the next day the staff had no idea what was going on and nothing had been prepared. What stood out most was that management themselves acknowledged communication problems within the store and blamed employees for failing to relay information properly. While I may not have confirmed an exact pickup time, customers should not have to manage internal communication issues or understand franchise/location logistics just to receive a corrected order. A situation like this should have been coordinated internally and handled smoothly. Both times I visited, the employees seemed disorganized and there was awkward communication between coworkers the entire time. Mistakes happen, but the lack of coordination, professionalism, and follow-through turned a simple order issue into an unnecessarily frustrating experience from start to finish.
• LC

  Larry Chen

  Mar 27, 2026
  5.0
  Best, service, ever!! I walked in, few people in front of me, I ask for 17#, by the time I finished my payment using Apple Pay, my sandwich was ready. !!! Completely shocked!!!
• SH

  Sydney H

  Jan 1, 2026
  1.0
  This is the first time I’ve ordered Jimmy John’s in years and I am incredibly disappointed with what we received. We ordered two sandwiches, the regular tuna and Turkey. Pictured is the tuna sandwich… literally the slightest amount of tuna, it mostly lettuce and just bread. Staff should be ashamed they thought this was acceptable to give out. I will never order from Jimmy John’s again. You can’t even call this a sandwich, and for $10?? What a waste. Edit: To the Owner: I did submit my feedback, and this was what was received. Submitting feedback through the link does nothing.
• MM

  Matt McCarthy

  Dec 7, 2025
  2.0
  2 stars for very kind service and because the fountain soda wasn't flat. Zero starts for the food. Scrawny and flavorless portions. Probably the last time I'll ever eat in a Jimmy John's, as I assume this franchise is simply following corporate directions.
• W8

  Whitney 888

  Nov 29, 2025
  5.0
  This jimmy johns I will be back anytime I want it!! The manager KEV was EXCEPTIONALLY warm and welcoming as well as many of the other staff!! They also have a groovy playlist to make someone want to enjoy their food inside! This is right in the middle of corporate execs and daddy’s money kind of neighbors that’s not always pleasant to even walk by but they made up for the snooty area that this location is in. THANK YOU🥳😍💛