Shaw's

Reviews

• DD

  Devon DeCinto

  Sep 20, 2026
  1.0
  I see the training and customer service focus of this Shaws and Albertsons has fallen a great deal since I worked there 20 years ago, I still remember you G.O.T to have G.R.E.A.T customer service and those lessons have served me well in other aspects of my professional career. I originally had planned to redeem some cans and do some light shopping just to realize the bottle redemption machine isn't plugged in. No out of order sign or anything just unplugged, which was okay it was limping along the last time I stopped by to use it I figured that'd be the case. I still had some light shopping to do so after returning my cans to my car I enter to buy some essentials before the work week. Nothing serious just a baskets worth.... After checking out I realize I left my bags in my car, again no problem I figured I'd take my basket out and fill my bags and return my basket. Just as I do when I use the karts (I remember pulling karts back in on a rainy day) Im stopped by a cashier named Polly, who wasn't even my cashier she says rather in a gruff and terse voice "you can't take the basket out." "Im planning on bringing it right back" I respond thinking that maybe she thought I was going to keep the basket. "You can't leave with that basket" she says even more sternly eyeing me up and down. "Fine Ill grab a kart" again came my response potentially betraying my overall annoyance at this particular visit to shaws. I set my basket down and go to grab a kart, upon my return I hear Polly talking to another customer about the interaction. "Well, what happens is they steal our baskets" she says smugly while blatantly insinuating to another customer that this was my intent. This left a sour taste in my mouth, after putting the contents of my basket into an arbitrary secondary container, I ask her "ma'am where would to place this basket." "You can just leave it there" she says with the same smugness that used to insinuate that my intent was to steal the basket. Its safe that Polly's poor customer service has caused to reconsider shopping at Shaws Springfield and reconsider shopping at Albertsons. I still take the lessons I was taught in 2006 that you G.O.T to have G.R.E.A.T customer service seriously even if company that taught me does not.
• MB

  Mary Bang

  Sep 14, 2026
  1.0
  I have shopped at Shaws for years. Only because it’s the sole store in town. My experience this morning was the last straw. During checkout my 3 reusable bags disappeared. When I asked the customer service woman about it, I was dismissed. I didn’t stop there. Once check was completed, I went to customer service. I was accused of not having them in the first place, then I was told that I couldn’t be believed. I was given one bag initially but continued to ask how was I supposed recoup my loss WHILE in their store. On my third attempt to discuss the situation, was even worse. She was OBVIOUSLY annoyed that I wouldn’t accept her excuses and finally snapped at me and said just go get 2 more. I was afraid she’d accuse me of stealing, so I asked her to do it in her official capacity. Again, so obviously angry and unwilling to take care of the situation. I told her I was not going to just take something, it was inappropriate. She finally went over, grabbed two more bags and shoved them at me. Most of your employees are accommodating, but she definitely was not. There were plenty of people that witnessed this and will tell you I was upset. Yes, rightfully so. If something happens in your store, you are ultimately and legally responsible. Customer service is not meant to be an inquisition, but to take CARE of the customers. I would have to give a big fat zero to this Shaws and will drive the extra distance to a more reasonable and friendly store.
• SS

  Susan-Marie

  Aug 28, 2026
  4.0
  Location has us shop at a smaller Shaw's; so, when in the area, it is a always a pleasure to shop in this store. Beautiful produce! Great product selection. Regrets that many sale items this day had empty shelf spots. The big critique from an 8/28 visit was a male stockperson following along with apparent friends who were shopping, his attentionless animation had him almost bumping into several customers, talking loudly, & actually spouting f bombs. Not quite professional, is it?
• BK

  Butterfly Kisses

  Aug 27, 2026
  5.0
  Amazing workers very kind people their always helpful if ur looking for good asain snacks and deserts they got good seats weed boba drinks fried chicken shaped ice cream they are so good and yummy so worth it they have new flavor dubi chocolates I saw tonight I hope to try some point very excellent
• JJ

  john

  Aug 5, 2026
  4.0
  Inside store and staff good. Outside dirty

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