Dunkin'

Reviews

• JR

  Joseph Roger

  Sep 12, 2026
  1.0
  The teenage girl that served us through the drive through was very rude and unprofessional. Once we arrived at the window she hid away and started talking and joking with her two male coworker. The food came out first but our 2 drinks took about 20 min to get! The last drink they gave me was not what I ordered so I mention it so that I could get the right one. One of the teenage boys said that they dont have the original drink available anymore, 5 minutes later the drink that they "didnt" have apear by the other teenage boy. Obviously he was lying so that he didnt have to make another drink. I have never had a horrible experience in any dunkins like I did that day. I love dunkin but I will never go back to this one. If you want a better experience just drive 10 minute more to the other dunkin and you will get 10/10 customer service and receive the drink you ordered in a timely manner.
• JC

  Joseph & Christina

  Aug 16, 2026
  5.0
  A Truly Exceptional Dunkin’ Experience — Thank You, Cornetta! After leaving church today, my wife and I were headed toward Western Virginia when we decided to turn around and stop at the Dunkin’ near Waters Edge Church in Yorktown, Virginia, off Route 17. When we arrived, I explained to Cornetta that I hadn’t been able to enjoy a coffee like this since having my heart attack. I told her I wanted something very specific—something that wasn’t on the menu, but that I knew would satisfy me. Without hesitation, Cornetta went to work creating exactly what I was hoping for. Not only did she get it right, but in my opinion, it tasted better than anything actually listed on the menu! What impressed me most, though, wasn’t just the coffee. It was Cornetta herself. She was diligent, engaged, patient, and genuinely kind, all while keeping a smile on her face. She took the time to listen, understand what I wanted, and make the experience personal. Cornetta is truly a wonderful representation of what Dunkin’ can be—the kindness, care, and human connection behind something as simple as a cup of coffee. People like Cornetta make all the difference. We are genuinely thankful for her, and now we know exactly where we’ll be stopping after church each week—and exactly who we want to see when we walk through the door. Thank you, Cornetta, for making our day and for making a difference. You’re a wonderful asset to Dunkin’, and we appreciate you more than you know! ☕❤️
• AW

  April Wakelyn

  Aug 15, 2026
  5.0
  Super sweet staff and very hard working! Don’t listen to the negative reviews! They were also so sweet to my boys!
• EI

  Emmanuel Irizarry

  Aug 12, 2026
  1.0
  Bad service and they have to be scanning the cards watch out i bought something in there yesterday and today at 3:07 pm i got a transaction from them while being completely at home
• TT

  T (TEE TEE)

  Jul 22, 2026
  1.0
  I’ve been trying to get in touch with a manager at this location due to several issues I’ve had at this location. This is the worst location in Virginia I have ever been to. They need to just shut this whole establishment down and bring a whole entire new crew. I walked in the building. There was no wet floor sign in the building. I almost fell and slipped and hurt myself I had to tell the young boy that he needs to put a wet floor sign in front of the door before there is a lawsuit in this building. I go to use the restroom. There’s absolutely no tissue in the bathroom. The young boy made my drink and I told him it was not to my liking, but it was OK if he could just give me a little more liquid cane sugar, and I’ll go about my day I turn around he snatches my drink after I told him several times he does not need to remake my drink. He takes my drink. Pour my drink out, remake another drink that was worse than the first drink. At that point, I was completely pissed off that not only I told you not to remake my drink and you still did it. You made the second drink and the second drink was worse than the first drink. I asked for a manager there was no manager around at the time and ever since then, I have been trying to get in touch with a manager of that establishment. If not, I’m gonna take it to corporate.

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