SZ
Susan Zalewski
Jul 26, 2026
I am not one to write a complaint but this is beyond ignoring. I frequent this location sometimes 2 or 3 times a week, 1/2 mile to my home. I usually go before 6pm and have always had good food and good service. However, the past 2 weeks getting home very late, I have gone by 3 times around 9-9:30pm. On each of the 3 occasions, I have had something wrong on each visit. I always order the same thing, 2 reg hard tacos and pintos and cheese. 1st time I get home( 3 minutes away), and my tacos were literally all lettuce, maybe a half teaspoon of meat, no cheese and the taco shell was old, crumbled into pieces. Hard cold and old. But I found the cheese! It was a huge lump of cold concealed cheese, and ice cold pinto beans. I shrugged, happens, and I let it go, didn't complain. 2nd time, same time, and you would think I would check, but 1st time was forgotten. So 2nd time, order same thing,and same thing happened, only worse . A tiny bite of meat, some cheese, alott of Lettuce, tomatoes and what seemed like an entire container of Sour Cream! I didn't order Supreme Tacos? Horrible. It was inedible! And once again... the taco shells crumbled, absolutely old stale shells. So after 2 bad experiences, I gave it a rest for a week. 3rd time, tonight, i punished myself and returned, Only thing on my way home other than Taco Bell is Mickie D's, Oh well, I was hungry, tired and figured no way could I get bad food again. I've been going to this location since I moved so close, over 5 years ago. Always have a great experience.....I was wrong, I don't think I will eat Taco Bell again or for a very long time, if ever. The Pintos and Cheese had several hairs, I don't mean 1 strand, several long strands. I am 70, and I do not have long dark dark hair. It was so disgusting I gagged. The tacos? Same thing, found a long dark hair in 1, and potatoes in it, so someone back there putting the orders together dropped potatoes in the meat and a side of a wad of hair. Potatoes? The lettuce was brown and wilted, No way after the hair business could i eat any of it. Thats $24, $8 rach time because i round up. But obviously this location has a real issue with quality control, hygiene and the health department needs to check them out, because someone working there is causing issues It appears to be the night shift that this occurring because in 5 years day time. I have never has this happened. But I am so turned off, its disgusting and unacceptable. Owner needs to oversee the evening shift and speak with the on duty manager who is not doing their job. I am curious if anyone else has had issues after 6pm here. Hope the .manager sees this but if not, I will definitely make an in person visit. I will never look at Taco Bell the same, so after over 50 years I have to say goodbye. Wish there was a Jack n the Box around.....:(