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McDonald's

2.8
(2,471 reviews)

Business Details

(757) 229-5030
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1901 Pocahantas Trail, Williamsburg, VA
23185, United States

Hours

Monday5:30 AM - 11:00 PM
Tuesday5:30 AM - 11:00 PM
Wednesday5:30 AM - 11:00 PM
Thursday5:30 AM - 11:00 PM
Friday5:30 AM - 11:00 PM
Saturday5:30 AM - 11:00 PM
Sunday5:30 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1901 Pocahantas Trail in Williamsburg, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
2,471 reviews
5 stars
599
4 stars
398
3 stars
350
2 stars
254
1 star
870
  • SJ
    Samrat Jha
    5 days ago
    1.0
    I never write reviews but i felt compelled to here. This is without a doubt the worst run McDonald's in the entire country We had to wait an HOUR AND A HALF just to get a couple of McChickens and fries. I looked in the back and people were moving with the urgency of snails. People were joking around me that it's better for us to just go back there and make the food ourselves. Truly horrendous, poorly staffed and this was at like 10 PM at night so not even peak hours. I urge you to just go to the wendy's a couple of blocks away or anything. You will hate yourself every second waiting in line watching staff that could not care less to get you your food Edit: To reply to McDonald's below. I did submit feedback. You all gave me a stock "Apologies for inconvenience. Too bad so sad" response. Don't think commenting here is going to make people think you actually care to make things right. I don't expect much from McDonald's but at least live up to the "fast" in "fast food". No one is expecting amazing food from you all
  • SB
    Stephanie Briles
    Oct 26, 2026
    1.0
    I took my family to this McDonalds two days in a row to grab a quick bite to eat before going to Busch Gardens. The first day we go in and place our order on the kiosk. There was no one else in the restaurant. I ordered a bacon, egg and cheese biscuit. When my order came up I was told there were no biscuits and I would have to wait 20 minutes for one. So I told them just to put it on a bun. My son placed a separate order on another kiosk at the same time. They told him there were no biscuits at all. But he said, “I heard you tell her it would be 20 minutes. Im willing to wait. “. This made them very upset and we could hear them complaining and calling us names in the kitchen. It only took 2 minutes for my son to get his biscuit. However, when I received my BEC (on a bun). The egg was missing. Only cheese and one piece of bacon. Day two, again stopping in for a quick bite before the park, hoping for a better experience, we were met just inside the door by almost every employee yelling at us that their screens were down and they couldn’t take our order. Maybe they were, but I could clearly see their screens. I very rarely write reviews and if I do it’s usually to recognize outstanding service. Unfortunately this is not one of those reviews. This is the worst McDonalds I have ever been to. The staff was very unprofessional, the food was not great even for a fast food joint and it was dirty. I realize with it being so close to the park they will probably still get a ton of business but I highly recommend upper management coming in and doing a major overhaul in training and customer service. Until then save yourself the trouble and hit the Wendy’s next door.
  • GP
    Grey Pilgrim
    Oct 22, 2026
    1.0
    I would give this place zero stars if I could. I visited this location recently and it was an absolute nightmare from start to finish. First, the restaurant was completely filthy. There were dirty tables everywhere, sticky floors, and overflowing trash cans. To make matters worse, the service was incredibly bad. The staff was completely indifferent, rude, and took forever to put together a basic order. No one seemed to care about customer service or the state of the dining room. The absolute worst part came later. I ended up getting severe food poisoning from the meal. This place is a serious health hazard. Do yourself a huge favor and skip this location entirely. Management needs to address these issues immediately.
  • JW
    Jacob Watson
    Oct 19, 2026
    1.0
    Quite possibly the worst service I've ever seen at any McDonald's from living in California to driving cross country to Virginia 2 different times and many states with different McDonald's. Ive never written this bad of a review but AVOID this McDonald's at all costs. The other reviews seem very true. I had ordered McDonald's through the App on 10/17/2026. I was at Bestbuy near watercountry and after wanted some lunch. I pull into the McDonald's and noticed ok its quite busy for a Saturday. Seemed normal until I pulled around in the drive through. The car infront of me left after I pulled around. Then there I sat for a few minutes. No hello no how may I take your order. Nothing. Not one peep. I then pulled around to the 1st window and waited again and finally a guy opened up the window and I told him my code. Ended up being the worst mistake. There was an suv in front of me , who had seemed to have been waiting at the second window for a very long time , even so long that a gentleman in the passenger seat ended up getting out of that suv and going inside to see how much longer their order was going to take. I then was stuck in between another car who like me decided they wanted to wait in line. Multiple vehicles who had tried to order at the speaker at the drive through started, pulling out and driving away.Because nobody was there for multiple minutes to take their order.So people just ended up giving up , which is what I should have done. I could see the anger on each driver's face as they pulled around and drove off. Anyways , there I was sandwiched between two other vehicles , patiently waiting. Coming up to around 10-15 minutes. At that point I was figuring , okay , maybe they are so busy that they can't get to the drive through to help anyone at all. But the longer I waited , the more I realized and it became apparent that they just did not care to serve the drive thru for whatever reason. After about maybe 20 minutes, they finally served the SUV in front of me. And it gets even worse because they served them their order and everything in it about 5 min or longer apart. So meal.... then drinks... then whatever else as slowly as they could. At one point I saw one of the employees stick their head out the window , smiling , and then slam shut the window. My final straw was when I heard the gentleman in the suv in front of me yell very loudly and honk there vehicle horn. I realized I had to somehow get out of the drive thu. I was blocked from the front and from the back every time I tried to reverse for some reason.The person behind me didn't not want to move their car and if they did , they moved it a very small ways. At this point I was beyond my final straw. I did not care about my order.And I did not care about getting my money back. I will NEVER go back to this McDonald's. I needed to get out of that drive thru after about 30 min of waiting for nothing. There was a gap besides the suv. I really had no other choice except to go up the curb. And around the SUV to leave. Not very ideal.. but what was i going to do?. Stay stuck in between them?. And then if I ever got to the next window wait however much longer to deal with more terrible service and probably terrible food?. This McDonald's seriously needs to be looked into and or managed better!. A real disappointment for the community and tourists. Added a picture to show my review is LEGIT from my rear dashcam. The car behind me had finally started to reverse but this was only after I had tried reversing back out multiple times. And by then I wasn't going to wait another whatever minutes for them to figure out im trying to back out and leave the drive thu.
  • AV
    Amber Viers
    Oct 18, 2026
    1.0
    We arrived around 9:30 p.m. and waited in the right hand lane of the Drive Thru. The car in front of us was served, and we pulled up to the speaker to order. We waited 15 minutes before getting skipped twice for the left hand lane. I left the Drive Thru, parked my car, and walked to the door, attempting to order inside the restaurant. The door was locked, though there were patrons inside the store. I went back to my car and checked store hours (drive thru and lobby listed as open until 11 p.m.). I decided to give it one last ditch effort by joining the left hand lane for the Drive Thru, and again the lane would not move for 10-15 minutes per vehicle. This caused a huge backup and blocked many patrons in from being able to leave as well. We eventually got out and found another location a few miles away and were served within minutes.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Williamsburg, VA?

McDonald's in Williamsburg, VA is open daily from 5:30 AM to 11:00 PM.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, this McDonald's has a drive-through that operates Monday to Thursday and Sunday from 5:30 AM to 11:00 PM, and Friday to Saturday until midnight.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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