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McDonald's

3.0
(1,824 reviews)

Business Details

432 14th Street, West Point, VA
23181, United States
(804) 597-1075
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
432 14th Street, West Point, VA
23181, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 432 14th Street in West Point, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.0
1,824 reviews
5 stars
449
4 stars
333
3 stars
348
2 stars
175
1 star
519
  • TS
    TRICA S
    6 days ago
    1.0
    This is the by far the worst most disgusting store I have ever been in. The staff is rude and yelling profanities in front of customers children as well. I’m sorry you have a job you chose to have and are miserable at you should find new employment and this establishment should be shut down.
  • CM
    Christian Wathen MD
    Aug 23, 2026
    1.0
    I think it was just a bad day. Went in - waited 15 minutes for 2 cheeseburgers. Finally just got a refund and left.
  • JC
    Joseph & Christina
    Aug 17, 2026
    1.0
    while traveling through the West Point, Virginia, area on our way home from the Shackleford area, we stopped at your McDonald’s to use the restroom and purchase a few snacks and beverages before beginning our nearly two\-hour drive home\. I normally would not take the time to write about an experience such as this. However, what we witnessed today was sufficiently concerning that I felt it deserved to be brought to the attention of someone in leadership—not simply as a complaint, but as an opportunity to make the restaurant stronger. When we entered, we immediately noticed that the restaurant appeared disorganized and that the staff seemed somewhat disengaged. During our visit, one manager wearing a purple shirt left the restaurant, while another manager or manager-in-training wearing a black shirt appeared to be left trying to manage the situation with limited support. Several employees exited the building at essentially the same time, while another gentleman repeatedly walked in and out of what appeared to be the food-preparation area with his uniform shirt partially removed, revealing a visibly dirty tank top underneath\. These things may seem minor when viewed individually, but collectively they created an impression that the restaurant was operating without the level of organization, professionalism, and leadership one would reasonably expect from a nationally recognized brand such as McDonald’s. We also waited what seemed to be an unnecessarily long time for a very simple order consisting of a McChicken, cookies, and beverages. While we were waiting, my wife spoke with an elderly couple who had also stopped at the restaurant. Their comments were particularly concerning. They indicated that what we were witnessing was not an unusual day, but rather something they had come to expect from this particular location. They also suggested that local residents frequently choose to eat elsewhere because of the service. I want to be very clear that I cannot personally verify those statements, nor would I want to unfairly characterize your employees or your restaurant based solely upon the comments of another customer. However, when our own observations appeared to align with what we were being told, I felt it was important enough to communicate directly with the people who have the ability to evaluate and address the situation. There was one employee in particular—the manager-in-training wearing the black shirt—whom we noticed working hard and attempting to keep things moving. We appreciated her effort. Unfortunately, it appeared to us that she was carrying a considerable amount of responsibility while receiving limited assistance from those who appeared to have greater authority. My purpose in writing is not to embarrass anyone, nor is it to demand disciplinary action against an individual employee\. Rather, I believe good businesses become great businesses when leadership is willing to hear uncomfortable observations from customers and use those observations as an opportunity for improvement\. McDonald’s has built an extraordinary reputation around consistency, service, cleanliness, and efficiency. Customers should be able to walk into a McDonald’s in a small Virginia town and receive the same basic standard of professionalism they would expect anywhere else. When that standard begins to slip and especially when the community has potentially become accustomed to it, t becomes more than an individual customer-service issue. It becomes a matter of protecting the reputation and future of the business. Thank you for taking the time to read this and, hopefully, for taking the opportunity to look into it. We sincerely hope the team can continue developing, supporting one another, and raising the standard of service for the customers and community they serve. Respectfully,
  • MJ
    Melanie Jenkins
    Aug 14, 2026
    1.0
    The food sucks. Employees are rude. The restaurant is filthy. Youll need to close it down. Because it is terrible i will never eat there again.
  • GM
    Greg Meyer
    Aug 8, 2026
    1.0
    Honestly, the worst McDonalds I have ever been to. When I first walked in there was a wet floor sign and sticky orange soda on the floor. There were a ton of workers there and the restaurant didn’t appear busy so I thought it was odd that someone hadn’t cleaner it up yet. My wonder was soon gone when I realized they needed every person possible to even try to get orders out. This place is a disaster. The first family came up to the counter and loudly complained that they didn’t get their drinks and “had been waiting an hour”. I figured this was just an exaggeration. 20 minutes after placing my order I started to wonder if maybe they were telling the truth. At least you get a show while you wait. The staff argues with each other over who isn’t helping or who is being rude to who. Complaining about customers and just a general poor attitude. There was an older white woman with faded tattoos throwing orders on the counter, and I mean throwing. My fries were upside down. My drink was not with the bag. I had to wait a few more minutes for anyone to even acknowledge me to ask for it. Once I got my cup the fountain drinks were warm, borderline hot when they came out. Ice was out in both machines. The fries were old, the edge of the burger was crunchy. Honestly, just the worst. Go somewhere else. This ain’t it.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in West Point, VA?

McDonald's in West Point, VA is open daily from 5:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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Certified August 23, 2026Yext Knowledge Graph
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