ZM
zachary miller
5 days ago
Called tonight & ordered almost $80 worth of food after a tragic family event. Delivery photos/videos, previous doorbell footage I have. The main courses of the meal along with its sides are missing (8oz sirloin/8oz chicken with sides). No problem at first as I call back. Manager David decided to answer the phone AFTER 37 MINUTES ON HOLD AND THREATEN ME. After not only saying I have all the evidence for a simple pickup, CONTINUES TO BERADE ME. I call back, he’s scared to answer of course and puts said female manager on the phone which should have been the move from the beginning. Only courteous human before I let out on said child David.
DV
David Victor
Aug 22, 2026
My wife and I were extremely disappointed with our experience at this particular location. We stopped in for a quick lunch, and while the hostess was very nice and welcoming, our experience with our waitress was unfortunately frustrating from start to finish.
After taking our order, our waitress came back and told us that our entrées included a side. Since she had already taken our menus, we asked what our options were. She told us we could choose the bacon mac and cheese or chili and made it sound like both were included. However, when we received the bill, we discovered that the chili was actually an additional charge. When we questioned her about it, her response was, “Oh yeah, that’s a premium side, so it’s more money.” This was never communicated to us when we ordered. She simply said, “Oh, sorry.”
The food itself was also disappointing. The quesadillas were bland and lacked flavor, and the mac and cheese was watery and lacked seasoning.
To make matters worse, after speaking with the manager, the chili charge was removed. We then paid our approximately $43 bill with $60 in cash. We waited around 10 minutes before seeing our waitress again and had to ask where our change was. She seemed surprised that we expected change back, as though she had assumed we were leaving a $17 cash tip without even asking.
We understand that mistakes happen, but the combination of poor service, lack of communication about additional charges, disappointing food, and the situation with our change made this a very frustrating experience. The manager was helpful in resolving the chili charge, but overall, we left very disappointed and will think twice before returning to this location.
We must have visited on an off night, but unfortunately, the experience was really disappointing. Our server was very friendly, but the service was exceptionally disorganized.
Our order wasn't placed into the kitchen initially, our wine took 30 minutes (and a reminder) to arrive, and we watched several tables that seated after us get served and leave before our food arrived. When the food did come, the entry errors were clear: two sirloin steaks ordered medium-well came out well-done and very tough. To top it off, the desserts included with our combo meals were sold out by the time our order was processed.
On the positive side, the chop salad and the bread with butter were both excellent.
When it came time for the check, we were billed for items we didn't order. It took 20 minutes for our server to locate a manager to correct the bill. We noticed management tending to another table experiencing similar issues, but we chose not to make a scene at the time—we just wanted to wrap up the night.
Given that the restaurant was almost empty at 5:30 PM on a Sunday, the sheer number of service and kitchen missteps was unexpected for an Outback location. The staff's positive attitude is there, but management definitely needs to step in and address the operational issues at this location.
JH
Jamee Haney
Aug 12, 2026
Delicious food and our server, I believe her name was Katie, was amazing. Super professional and got everything out quick!
SW
Sharon Woods
Jul 25, 2026
A couple of months ago I ordered a sirloin with a baked potato, broccoli and salad and bread. I picked it up and when when I got home home, I discovered the steak was very very well. Well done done not medium well as I had asked for I called to talk to the manager or so she said she was a manager and complained and she told me that she would put me down in a book for a remake at any time. I called this afternoon and ask about re-ordering the remake and was told that my phone number didn’t show up did I have another number? No I’ve had this number for 10 years then she proceeded to ask me who the manager was that I spoke to well it was probably two months ago. I’m a senior. I didn’t write it down full big mistake. Anyway Anyway, the young lady said let me go talk to my manager and she came back and she said can’t you remember the name of the manager and I said I said can’t y’all look it up? She said no because your phone number is not coming up. OK, let me say this. I can very well afford a meal. There’s plenty of steak places in Virginia Beach. It’s just so happens that outback is very convenient to where I live in Great Neck however, I think I was treated shabbily and I will never ever eat there again. I told the girl on the phone that they’ve just lost a customer, which is kind of silly because they could care less.