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McDonald's

2.9
(1,318 reviews)

Business Details

9193 Barhamsville Rd, Toano, VA
23168, United States
(757) 794-3037
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9193 Barhamsville Rd, Toano, VA
23168, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 9193 Barhamsville Rd in Toano, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.9
1,318 reviews
5 stars
358
4 stars
182
3 stars
193
2 stars
143
1 star
442
  • HR
    Hatie R
    2 days ago
    1.0
    I have lived in this area my entire life, and unfortunately the Toano McDonald’s continues to be a disappointment. Tonight’s (8/28/26) experience was enough for me to finally leave a review. We placed a mobile order around 10:00 PM and paid approximately $23 through the app. This location is listed as being open until 11:00 PM. When we arrived, there were about four cars ahead of us in the drive-thru and another four or so behind us. After sitting there for quite a while, we realized the line wasn’t moving because no one inside was answering the drive-thru speaker. Eventually, an employee came outside and began telling everyone that they were closed, the fryers were down, and they were shutting down for the night. The biggest problem was that more than half of the vehicles in line had already placed AND PAID for mobile orders. People were understandably confused and were simply asking what they were supposed to do since their money had already been taken. Instead of calmly explaining the situation or helping customers figure out how to get refunds, the employee was extremely rude and argumentative with multiple customers. She eventually went back inside and locked the door. After about 30 minutes, we left with no food and $23 already charged through the app. We drove another 7 minutes to the Lightfoot McDonald’s, and the difference was night and day. The employees there were incredibly kind, pleasant, and helpful. They took our order, prepared it, and brought it out to us with such a great attitude. It honestly felt more like the customer service you expect from Chick-fil-A. When I mentioned what had just happened at the Toano location, the employee told me they regularly hear complaints from customers about that location. At this point, save yourself the frustration and drive the extra few minutes to Lightfoot. After living here my whole life and having disappointing experience after disappointing experience at the Toano location, I genuinely don’t understand how the customer service continues to be this poor. If you accept and charge customers for mobile orders while your restaurant is still supposed to be open, there needs to be a reasonable way to either fulfill those orders or immediately help customers get their money back. Yelling at customers who have already paid and then locking the doors is unacceptable.
  • MM
    Mandy McCoy
    Aug 22, 2026
    1.0
    The manager here was extremely rude when I asked a couple of questions. If my kids weren’t with me, I would have asked for a refund because I didn’t order a side of attitude. Definitely won’t be returning to this location.
  • KS
    Keshawna Smallwood
    Aug 18, 2026
    1.0
    I wish I could give less than a zero. I sat at the drive through for 5 minutes. Eventually I said hello because there are two speakers and I thought maybe I was at the wrong one. They decided to ignore me from that point. I say that because I sat for at least 5 more minutes and eventually drove around. I went in and they immediately started helping the man behind me in the drive thru so I knew it was personal but not why. Anyway, my husband called as I was leaving and he knew this McDonald's because they're regularly rude and regularly suck. Imagine being a McDonald's that's known for being the worst one and people that know actively avoid it. I wish I'd noticed the under 3 stars from the beginning. I could see if I was rude or nasty. I even asked if they were ok at one point. I thought those nuts were being held hostage or something. Nope, just nasty for no reason.
  • LJ
    Lisa Jordan
    Aug 3, 2026
    1.0
    We ordered the food and paid. We ordered two 6 dollar meals and four cheeseburgers. When we pulled up to get the food, the girl handed us our small drinks and ask us to pull up and they would bring our food out. We had enough time to change my grandson, clean out the car because we've been traveling. There's still no food so I went in. I stood there and waited? they were mopping. Finally, they saw me and I asked for our food, and they said they were closed, they had no more food. I said we paid for food, and she said, "I don't know what to tell you our registers are closed". She said I'd have to come back. We are traveling, so that's not an option. She then told me to call the number to corporate and get a refund. I do not recommend this place at all! They stole my money! UPDATE: As you can see I got a response below. I have filed a complaint but was told it was up to the store this happened at if I get a refund. So far, I have heard no response from them, nor received a refund. Will update IF I actually get it or if they will keep it, therefore stealing my money!
  • AK
    Avery Kleinschmidt
    Jul 28, 2026
    1.0
    The bathrooms were disgusting. The tables are all sticky and dirty. The floors are sticky and dirty. There is no paper in the kiosk and there was no tents to grab. My burger was red on the inside and had hard, black chunks in the cheese. The burgers could be drained and used as dipping sauce for how much grease was in it overflowing. The fries are hard as a rock and have specks on them. I didn’t get my drinks so I went up to the counter and no one came over for minutes. I was ignored and they would look at me and walk away. Even when they did come over they didn’t say a word they just gave me the cups and put their ungloved hand inside the cup. But whatever I’m trying to just get my stuff and leave. Then they asked a customer beside me what they needed and then walked away from them mid convo. They never helped them by the way. Just handed them their food and walked away. They are rude to each other in the back and it is extremely hot in here as well. Like air conditioning is broken or just off. I come to McDonald’s a decent amount I would say and this is the worst one I’ve been to. I love a burger but not a grease ball. I love fries but I would like to actually be able to eat them. The only good thing was my Diet Coke and they didn’t even touch that part.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 9193 Barhamsville Rd, Toano, VA?

McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM, extending to midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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Certified August 23, 2026Yext Knowledge Graph
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