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Norberto Daluz
3 days ago
Expensive as heck, especially for the poor selection offered. For the same price, you can visit Duck Doughnuts 🍩
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Steven Ratsabout
Jun 24, 2026
Man Everytime I come to this location it's 2 people not much activity. Literally I can't even get a order in with no line 🤣 this is a low blow. Decide to use the machines to get my order in. Bro when I mean this place was not even 2 customers deep. It took 15 min to get my order. I was just wondering what line or person I was after. Someone need to train the team to communicate.
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Martin Vicente
Jun 13, 2026
Horrible don’t tell you they ran out of spoons they let you buy ice cream and eat it with your hands and the drink was also not the other Dunkin’s it was horrible aswell
This is easily the most poorly managed location I’ve visited. The owner consistently understaffs the shop, often expecting only one or two people to handle the Dunkin' counter, the Baskin-Robbins side, and a busy drive-through all at once. Because they are so short-handed, the line regularly backs up onto the main road, which is a major safety concern. It's clear the staff is overwhelmed, but management needs to hire enough people to actually run all three components of this business safely and efficiently.
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Stefani Petrova-Cecil
Apr 1, 2026
This is unfortunately the only Dunkin’ location in Sterling, so I stop by from time to time, but my most recent visit was frustrating.
I was the first car in the drive-thru and placed a very simple order - avocado toast with bacon. For some reason, I was asked to repeat my order five times. I’m not sure if it was an issue with the intercom or something else, but it quickly became frustrating for such a basic order.
When I pulled up to the window, I waited about five minutes with no communication at all. No greeting, no explanation, nothing. A simple “we’ll be right with you” would have made a big difference.
When it came time to pay, I had my phone ready with my QR code, but I was told they needed to take my phone inside because the system was down, which I declined. Then my credit card was taken and the employee walked away without saying anything. That was honestly the most concerning part of the experience. Basic communication and security awareness are important, and leaving with a customer’s card without explanation is not acceptable.
To be fair, the employee herself was polite, and I understand it may not have been entirely her fault, she may have been dealing with internal issues or system problems. The avocado toast itself was warm and delicious as always, and for $5 it’s still one of my go-to items.
However, this location consistently struggles with long wait times and lack of communication. Management should consider closing the drive-thru temporarily when things are not running properly, rather than creating a frustrating experience for customers.
Overall, the food was good, but the service and communication need serious improvement.