I went to buy a chicken Philly, but they gave me a cheesesteak instead. I ate about half of it without realizing it because I thought it was the chicken Philly I ordered. I went back to the cashier, whose name was Owen, and told him, “Hey, I already ate some of the cheesesteak by mistake because I didn’t realize it wasn’t what I ordered. I didn’t want this item.”
He responded in a rude and dismissive way, saying that since I had already started eating it, he was not going to replace it. I would like someone to teach this young man what customer service really means. Even if, for hygiene reasons, the food could not be given to another customer, he should have at least acknowledged that it was a mistake and apologized. Instead, all he did was tell me he was not going to do anything about it.
I also tried to speak with the manager, but another employee told me he was the manager. However, it seemed like the person actually making the decisions was the same employee who attended me. The receipt says his name is Owen.
RB
Reese Baby
May 13, 2026
5.0
Food is great service is great good people everytime i come
EU
Eleisa Umanzor-Alvarez
May 7, 2026
5.0
Always a great place for lunch because I get my order fast. Ingrid is great and always has a smile!
JJ
JediSithlord14
Apr 23, 2026
5.0
Good service and really fast
The food is always fresh and hot
SM
SAQURIAH MALDON
Apr 11, 2026
4.0
I come to the one at the mall and They have never failed me. My sandwiches is always good. My favorite is the ultimate fries with the steak and cheese.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Springfield Town Center?
Charleys Cheesesteaks is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sunday.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks at Springfield Town Center does not offer delivery services.
Can I use the drive-through service at Charleys Cheesesteaks?
No, the drive-through service is closed at this Charleys Cheesesteaks location.
Are pickup orders available at Charleys Cheesesteaks in Springfield Town Center?
Pickup orders are currently not available at this location as pickup services are closed.
Is takeout an option at Charleys Cheesesteaks Springfield Town Center?
Takeout is not available as all takeout hours are marked as closed.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa.
Where is Charleys Cheesesteaks Springfield Town Center located?
It is located at 6500 Springfield Mall, Springfield, VA 22150, US.
Are there coffee shops near Charleys Cheesesteaks for a drink before or after your meal?
Yes, Starbucks is nearby where you can enjoy coffee before or after visiting Charleys Cheesesteaks.
If I need electronics repair while at Springfield Town Center, where can I go?
The FIX - Springfield Town Center offers mobile phone and electronics repair services close to Charleys Cheesesteaks.
What other dining options are available nearby Charleys Cheesesteaks?
Nearby dining options include Popeyes Louisiana Kitchen for chicken, Subway for sandwiches, and Chipotle Mexican Grill for Mexican cuisine.
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