Charleys Cheesesteaks

Reviews

• JP

  Jeremias Pineda

  1 day ago
  1.0
  I went to buy a chicken Philly, but they gave me a cheesesteak instead. I ate about half of it without realizing it because I thought it was the chicken Philly I ordered. I went back to the cashier, whose name was Owen, and told him, “Hey, I already ate some of the cheesesteak by mistake because I didn’t realize it wasn’t what I ordered. I didn’t want this item.” He responded in a rude and dismissive way, saying that since I had already started eating it, he was not going to replace it. I would like someone to teach this young man what customer service really means. Even if, for hygiene reasons, the food could not be given to another customer, he should have at least acknowledged that it was a mistake and apologized. Instead, all he did was tell me he was not going to do anything about it. I also tried to speak with the manager, but another employee told me he was the manager. However, it seemed like the person actually making the decisions was the same employee who attended me. The receipt says his name is Owen.
• RB

  Reese Baby

  May 13, 2026
  5.0
  Food is great service is great good people everytime i come
• EU

  Eleisa Umanzor-Alvarez

  May 7, 2026
  5.0
  Always a great place for lunch because I get my order fast. Ingrid is great and always has a smile!
• JJ

  JediSithlord14

  Apr 23, 2026
  5.0
  Good service and really fast The food is always fresh and hot
• SM

  SAQURIAH MALDON

  Apr 11, 2026
  4.0
  I come to the one at the mall and They have never failed me. My sandwiches is always good. My favorite is the ultimate fries with the steak and cheese.

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