McDonald's

Reviews

• MB

  Megan B

  1 day ago
  1.0
  *** DO NOT USE THE DELIVERY SERVICE!*** I just tried to order from mcdonalds delivery service (thru the MCdonalds app) and normally I don't typically use delivery but today it is very heated outside and our AC in our car isn't working so I tried delivery instead to give context. I get that sometimes mistakes happen, I have worked in retail/food service jobs and see it all the time so I don't mind a wait. I am also a business student so I study about service, managing customers and employees, and all that jazz (so I understand it can be difficult to manage). But the way my order was handled was inapproprate. I was told by my door dasher that the employess were not taking time to confirm order numbers or names, they just gave it to a person without confirming the number. Then they refused to re-make it. So basically they did not care who took the order and basically threw it out the window and it got stolen. Thankfully support was quick to resolve it - too quick if you ask me. So this has to happen often for this to just occur and for it to be solved under 30 mins. Also it isn't uncommon in many other food companies for a doordash to be stolen - so common sense is one of 3 things: to create a way to prevent theft/from someone taking the wrong order, allow employees to remake stolen orders (this would also prevent as much negligence among employees becuase they will be the ones who have to remake it), or to not use delivery as a company if it isn't managable. Clearly Mcdonalds does not care how your order is delivered or if it is correct (based on other reviews as well). All the company cares about is quick money. I have experienced better food quality, customer service, and overall customer experience at Burgerking and other similair establishments. McDonalds has the biggest reputation internationally and is the founder of fast food service and are very quick compares to other services - so they have what it takes to find a way to make sure front line employees give out the correct order or to even create their own delivery service that is not partnered with door dash and is handled differntly to help reduce waste and costs. Like something as simple as needing to type in a confirmation code into a tablet or their register or being able to re-make food is not that complicated for a famous international company. At this point it is just a lack of care for their customers or just rushing out orders - it is about money for them, it is no longer for their customers. At this rate your customers will find other options with competitors as competing franchises take time to improve their services in not only speed and quick conviences but also in order accuracy and overall service quality and customer experience. Speed is not everything and can affect other aspects of business negativly - do better mcdonalds.
• JJ

  JBob

  May 10, 2026
  3.0
  Typically McDonald's food. The main issue with this location is the service. The employees are nice and helpful, but the accuracy needs improvement. This is the only McDonald's I have had my food order given to me wrong, missing an item many times. Also, given the wrong order all together. If visiting this McDonald's I would suggest checking your order before leaving.
• VJ

  Vicki Jenkins

  May 2, 2026
  5.0
  The food was as ordered (a rare occurrence today), especially if you don't want cheese.
• AG

  Angela Gill

  Apr 30, 2026
  4.0
  Food is good. Staff were friendly. Please clean the bathroom and wipe tables.
• TA

  Teresa Ali

  Apr 24, 2026
  3.0
  Staff was rude when I told them I hoped my food wasn't cold after they let it set on a shelf behind the counter for nearly 10 minutes while they waited on everyone else. I also ordered my mcmuffin without a bun and they put the cheese on the bottom, so I wasn't able to eat the cheese because it was stuck to the bottom of cardboard box. I didn't ask for a remake as the staff was already being rude. Every McDonald's I go to puts the food in plastic tray. This is the first one I've ever been to where my meal was stuck to the bottom of a cardboard box.