Wingstop

Reviews

• BB

  B

  1 day ago
  5.0
  This needs to be said on behalf of the positive hard working staff I encountered today. I work in the food industry. It was my first time having Wingstop. DO NOT BE DECIEVED ABOUT WAIT TIME COMPLAINTS - This place JUST opened up. Complaints about waiting times when hundreds of people are flocking in to order are just really distasteful, inconsiderate, and just generally disrespectful ofcourse we're talking about Google, Yelp, or any place you can leave a review. People reportedly coming in and canceling their orders also made them become backed up a bit more. 🗣 IF YOU DONT HAVE TIME TO WAIT, DONT MESS UP THE FLOW BY CANCELING AN ORDER IN PROGRESS. 🗣 The staff in Roanoke almost broke a Wingstop record sale yesterday, so congratulations to them! It was ofcourse very very busy when I came in, as a first time customer it was a little overwhelming seeing how many people were inside and outside waiting - though this was generally understandable. Once I placed my order the cashier Mariyah was very pleasant, she had a smile on her face, and seemed very composed; not rushed or irritated. She informed me it would be about an hour wait, so I grabbed a drink and hung around the plaza for a little while. Once I came back after about an hour and ten minutes my food was ready. A lady called my name and she seemed positive and happy to give me my order. The food was hot, my order was correct, and I will be a regular customer before and after the huge blast of beginning business here in Roanoke. This staff should be very proud of themselves for maintaining their composure and seeming so positive and friendly for what could have been more chaos and negative atmosphere. I highly recommend this place to anyone who loves wings!!!! Once again - ⚠️disregard wait time complaints!! ⚠️ It is very hard to believe people will complain about such a thing in reviews of a store that just opened and almost broke a historic Wingstop record because of such a high business volume.
• PP

  plasma

  1 day ago
  5.0
  Awesome service. Great price. Took about 25 minutes from online order to food being ready. Definitely appreciate the big friendly guy yelling out orders.
• RP

  Robert Peters

  2 days ago
  1.0
  I placed my order at noon to pick up at 715pm at the roaboke location. I arrived at 730 and was told they hadn't started my order yet and it was an hour wait. For people just ordering. When I tried to ask why an order they had for 12 hours didn't even get started till after the pickup time I got shrugs. Food was finally ready at 810. Got a quick "sorry" with a sarcastic grin as I checked my bags.
• JW

  Jim Walton

  2 days ago
  1.0
  Where to start? I’m trying to cut them some slack because they just recently opened, but the crowd management here is already a bit chaotic. For starters, the dress code isn't being enforced at all—I saw way more undergarments than anyone needs to see during the daytime. Outside wasn't much better; people were casually parking in handicap spots and causing general mayhem in the parking lot. Since they're open until 2 AM, management really needs to get a handle on security or consider a police presence before things get out of hand.
• KK

  Katie

  2 days ago
  5.0
  First day hiccups were handled with grace.