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Brand Certified

Chipotle Mexican Grill

3.8
(880 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2011 Colonial Ave SW, Roanoke, VA
24015, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.8
880 reviews
5 stars
411
4 stars
203
3 stars
78
2 stars
60
1 star
128
  • TT
    Terri
    2 days ago
    4.0
    Been coming to this location more lately since it's close to home and since my daughter loves Chipotle food. But honestly lately, it's been a hit or miss. The last time we went, I wasn't to satisfied. I usually get burritos and for the most part their usually good but this time I asked for a bowl since the guys in front of me got bowls and they were packed sky high with toppings. When it my turn, I asked for the same toppings and I was shocked at how little chicken/protein I was given! It looked like something a child would order. I even asked the girl can I get a little more than that but she looked at me like she was confused then looked at her other co-workers like she was scared to death. She paused for a long time then proceeded to add one little small piece of chicken 😐. Um..ok🤦🏽‍♀️. Then when it came to the other toppings, I was also underwhelmed. A ton of peppers and onions and lettuce. Mmm 🤔. At this point I was just ready to sit down but I did ask for the new cilantro lime sauce in a cup while I was being rung up and the cashier huffed and rudely replied "you should have done that while you were in line!" Well dang, my fault 🙄. Geez, what happened to customer service??? After today I'm not to sure if I'll return to this location. Try getting the portion sizes more accurate for adults and try treating paying customers with more respect.
  • KL
    K L
    May 12, 2026
    4.0
    I love chipotle and the lady that served us here was great. She put extra portions of food so literally you got a double portion. The only thing is that the rice was raw still. My daughter and I had a take out but we both had to throw them out. They don’t know how to cook the rice somehow. That’s a basic cooking skill. If you have a rice cooker then all you need to do is put the right amount of rice and water and press the button. How can you mess that up? It seems that they did not put enough water so the rice was just dried up without cooking. It was the same at Tanglewood location when I ordered last year. They need to learn to cook the rice!
  • CK
    Christopher Kramm
    May 5, 2026
    1.0
    Terrible service especially after 5pm. Basically McDonald’s that I have to go inside for
  • MG
    Morgan G
    May 1, 2026
    5.0
    Chipotle is one of my number one spots to eat. I go weekly and this place is always good and always friendly. IF there ever is an issue they take care of it right away. Freshest food and portions are always good
  • JM
    Jashawn Miller
    Apr 28, 2026
    1.0
    The only problem i have is nobody has hairnets on but im staying line because im hungry 04/28/26 7:25pm

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill South Roanoke located?

Chipotle Mexican Grill South Roanoke is located at 2011 Colonial Ave SW, The Towers Shopping Center, Roanoke City, VA 24015.

What are the operating hours of Chipotle Mexican Grill South Roanoke?

Chipotle South Roanoke is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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