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The Big Kitchen Short Pump

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About

RestaurantCaterer
Located in Short Pump, we offer delicious wood-fired fare for busy people. Our chefs prepare delicious meals from scratch daily then package them to-go and refrigerate them for easy transport and heating at home. Our menu highlights thoughtfully sourced seasonal ingredients. We use compostable, recyclable and sustainable packaging so there is no additional prep and no mess to clean up. Order online for easy pick-up and don't forget your beer and wine!

Location

The Big Kitchen Short Pump
3332 Pump Rd, Ridge, VA
23233, United States

Hours

Monday5:00 PM - 8:00 PM
Tuesday11:30 AM - 8:00 PM
Wednesday11:30 AM - 8:00 PM
Thursday11:30 AM - 8:00 PM
Friday11:30 AM - 8:00 PM
Saturday11:30 AM - 8:00 PM
SundayClosed

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.