Tropical Smoothie Cafe

Reviews

• CW

  Cathleen Williams

  2 days ago
  1.0
  TERRIBLE experience today. The customer service is never that great here, but today was the worst. About 10 minutes after my order was supposed to be ready, a member told me that they didn’t have pineapples for the bahama mama. So, I opted for a sunrise sunset instead. The result was this unblended, frozen mess. Completely inedible. When I asked them what happened, they said their strawberries were still too frozen so they couldn’t blend it completely (???). I asked for a refund. Every customer in there at the time either had an issue with their order or was waiting an unacceptable amount of time. I just feel like if you’re not having a good day, you have to communicate that to your customers. Unlikely I’ll come back to this location.
• JR

  John Ruml

  2 days ago
  2.0
  Very uncomfortable and unpleasant vibe in there, staff fighting loudly the whole time and confusing people's orders. I asked for my usual Avocolada smoothie, he rung it up as an island green, so I asked him if he could make sure it was an avocolada--he said they were discontinuing avocolada so this was close enough. the smoothie itself came out really gritty and not fully blended, so I had to go home and reblend it to make it smooth (photo attached lol). They seemed really understaffed and overworked and I overheard him tell the customer after me that they were out of pineapple--which sure enough wasn't in my drink that was supposed to have it.
• KS

  Kate Seymour

  2 days ago
  2.0
  Terrible customer service also dirty. Employees definitely not following health code.
• KB

  Kelley Balewick

  Apr 14, 2026
  1.0
  Don’t waste your money or time. Had to wait in line with one person in front of me for almost 5m without any staff acknowledging us. I wasn’t greeted just got a yeh when it was my time order. Had to chew my smoothie. Stems of kale and spinach sucked up through the straw, chunky ice. Go somewhere else.
• MY

  mary yeattes

  Apr 11, 2026
  1.0
  This place seems to be run by negligent staff members who huddle up in the corner talking amongst each other instead of working. Easily the filthiest Tropical Smoothie I’ve been to, I’d drive to the Midlothian location before I come to this location again. Brought my niece after gymnastics & I feel like I need a shower after assisting her with using the bathroom. Very low bar for this location

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