Papa Johns Pizza

Reviews

• AC

  anthony champ

  Jun 13, 2026
  5.0
  Great energy in the store. My large thin crust, extra cheese pizza tasted great. Of course my kids loved it!!! Just 5 minutes from the Richmond airport. Just in time to eat before a scattered, thunderstorm came through.
• NC

  Nicholle Cannada

  May 20, 2026
  5.0
  Have been ordering pizzas from this location for over a year now, and my orders are consistently correct and delicious. Have not had any issues or problems. Thanks for the great service!
• JJ

  Jhryca

  Feb 16, 2025
  1.0
  I wish I had checked the reviews before ordering from this location because my experience seems to be part of an ongoing pattern of poor service, rude management, and an overall lack of accountability. I placed an order and monitored the Papa Tracker closely, knowing that I live in a secure building where deliveries can be tricky. The tracker was malfunctioning, but I was actively watching for my delivery. Suddenly, I received an email at 1:51 pm, stating my order had been delivered—except I hadn’t received anything. After refreshing the tracker several times, I called the store and was connected to the manager, who told me the driver had called multiple times. I checked my phone while on the call and saw no missed calls, no voicemails, and no notifications. I tried to be reasonable, acknowledging that maybe the call didn’t go through, but the manager was already defensive. He offered to have the driver return, but said it would “take a while,” which meant I would be receiving a cold pizza for a mistake that was not mine. I then asked if the driver could message me or at least leave a voicemail (so that at least my phone would alert me of voicemail) if the call didn’t go through this time, to prevent the same issue from happening again. His response? A flat-out no. He told me his driver had “other things to do.” As if I had nothing better to do than watch a non-functioning tracker and chase down my own dinner. What makes this even more concerning is that when I asked for the manager’s name, he refused to give it. This is completely unacceptable. A manager is the face of the business and should be accountable for how the store operates. If a customer has a problem, they should be able to reference the person they spoke with. A refusal to provide a name raises serious concerns—why is he so afraid to be identified? This is not professional, not transparent, and not how customer service should work. After reading other reviews, I see that I am far from the only one who has had issues at this location. Customers have had their orders repeatedly messed up, been refused reasonable requests for corrections, been disrespected by managers, and, just like me, had managers refuse to give their names. This is not a one-time issue—it’s a pattern of behavior that Papa John’s corporate needs to investigate. This location needs serious improvement in customer service, communication, and managerial accountability. If you’re considering ordering from here—think twice. Based on my experience and the many similar ones from other customers, this location does not respect its customers or take responsibility for its mistakes.

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