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McDonald's

3.0
(1,365 reviews)

Business Details

5520 W Broad St, Richmond, VA
23230, United States
(804) 282-7514
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5520 W Broad St, Richmond, VA
23230, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5520 W Broad St in Richmond, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.0
1,365 reviews
5 stars
368
4 stars
221
3 stars
248
2 stars
141
1 star
387
  • JH
    Jonathan H
    Jun 30, 2026
    2.0
    This McDonald’s is ridiculous. I live near it and go often. They never have enough people working. They get at least one item wrong almost everytime. I will order on the app and still sit in the drive through for 20 minutes. They NEVER have milkshakes available. Like 10% of the time. I don’t blame the workers I blame whoever owns/manages this store. They obviously don’t staff enough people. God forbid you go inside too. They barely acknowledge you and never know what order you got because you MUST use the kiosks. Again I don’t blame the workers. They are always nice to me, very apologetic, and help me where they can. It’s just a bad setup they have going on. Also I’ll buy this location from the owner just to make it better. Like legit offer let me buy out your franchise. You obviously do not care about it and do a horrible job managing/running it. Any worker seeing this I’ll pay you more than you make now if you’re worth it. And any customers seeing this help me gain control of this restaurant. I will turn it into the BEST McDonald’s you’ve ever seen. Also don’t just respond to this with a corporate link to fill out a survey. If you do I’ll know you didn’t even read my review.
  • JG
    J Garrard
    Jun 24, 2026
    1.0
    Worst service waited 30 plus minutes for my food staff was rude highly unsatisfactory definitely would not recommend go somewhere else
  • JJ
    Jojojorler
    Jun 6, 2026
    1.0
    Si pudiera dar 0 estrellas las daria, muy mala atencion y el personal bravo, no me trajeron salsa ni el juguete del niño, al preguntar se pusoeron bravos y pasaron 20 minutos paq lo trajeran If I could give zero stars, I would. The service was terrible and the staff were rude; they didn't bring the sauce or the kid's toy. When I asked about it, they got angry, and it took another 20 minutes for them to bring them out.
  • AT
    Anna Torres
    Jun 3, 2026
    1.0
    Horrible!!! Asked for large fries this what I got, The mc chickens were so dry !
  • LB
    Lew Burrus
    May 27, 2026
    1.0
    No way to judge the food or atmosphere, frankly - pulled into the drive through (12:40pm, Tuesday 5/26) and, after being asked about the mobile app, was told they were could not serve because they were too 'backed up'. No cars in front of me, no one waiting, parking lot far from full. Clearly an employee trying to tank the place. Can't imagine what the manager is like to have employees pulling shenanigans on the job. Hilarious. An no big deal -- there are other places to eat.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5520 W Broad St, Richmond, VA?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does McDonald's provide drive-thru service and what are its hours?

Yes, McDonald's offers drive-thru service daily from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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