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McDonald's

3.0
(1,381 reviews)

Business Details

5520 W Broad St, Richmond, VA
23230, United States
(804) 282-7514
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5520 W Broad St, Richmond, VA
23230, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5520 W Broad St in Richmond, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.0
1,381 reviews
5 stars
372
4 stars
222
3 stars
249
2 stars
142
1 star
396
  • VD
    Vanessa Davis
    4 days ago
    4.0
    Fries were extremely oily, I had press napkin to get the excess off. Not sure why it wasn't drained at all. Flies bothering me inside so I ate in my car.
  • MC
    Mike cheever
    5 days ago
    1.0
    The kiosk has given a recite in the 3 weeks that I have been coming here. Which complicates things when they don't bother with table delivery. They yell out numbers you don't have a recite for. Lost my cool today and said something and an employee came to my tried grab my and put it on a tray. Maybe don't add rude to poorly run.
  • GN
    Guadalupe Nieto
    Aug 20, 2026
    1.0
    Wait 30 minutes for food, the staff did not even know about my order, but they did not work, but they did not know what they were doing, I will never return to this place, the experience is unpleasant.
  • BE
    Brittany Elliott
    Aug 17, 2026
    1.0
    I recently waited for my food for 50 mins. I placed my order in the app. I had to show them my phone several times for them to make the order. They pulled me up to the line near the drive thru and had me wait for my food. They eventually came out and had to take a picture of my order in my phone. They brought out my food after a long time but forgot my drinks and several food items. I eventually had to go inside to get my forgotten food and drinks after waiting so long. There was no apology and the lady handing me my food snarled at me when I said thank you. Such a weird experience. I also made a complaint online and nobody has got back to me.
  • MF
    Mecca Fobbs
    Aug 12, 2026
    1.0
    I wish I can give no stars because I got worse service. I asked for my order they couldn’t give it to me. I asked to place another one through drive through she was having me circle back around for no reason. I also went in and they waster time as well. This is the worse reviewed mc Donald’s ever! If they don’t know how to service anyone they shouldn’t even exits. I hope they shut down this mc Donald’s soon enough!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5520 W Broad St, Richmond, VA?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does McDonald's provide drive-thru service and what are its hours?

Yes, McDonald's offers drive-thru service daily from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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