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McDonald's

3.4
(2,577 reviews)

Business Details

2300 Willis Rd, Richmond, VA
23237, United States
(804) 271-4593
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2300 Willis Rd, Richmond, VA
23237, United States

Hours

Monday5:00 AM - 2:00 AM
Tuesday5:00 AM - 2:00 AM
Wednesday5:00 AM - 2:00 AM
Thursday5:00 AM - 2:00 AM
Friday5:00 AM - 4:00 AM
Saturday5:00 AM - 2:00 AM
Sunday5:00 AM - 2:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2300 Willis Rd in Richmond, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,577 reviews
5 stars
915
4 stars
519
3 stars
421
2 stars
226
1 star
496
  • AA
    Aaron
    Oct 27, 2026
    1.0
    It was horrible they gave me half of my food so i was very upset that day
  • CW
    Chantell Wright
    Oct 27, 2026
    1.0
    I would like to know why the morning shift is so consistently understaffed and struggling to keep up. Every time I come in, it seems like there are never enough employees, and the same situation keeps happening. I also repeatedly hear a female employee fussing at the same male employee, even though he appears to be working extremely hard every morning to get everything done. From what I’ve observed, he is putting in a lot of effort, and it’s frustrating to hear him being spoken to that way while he’s clearly trying his best. Management really needs to look into the morning staffing situation and the way employees are being treated. The employees deserve enough support to do their jobs, and customers deserve a smoother experience.
  • AT
    Alleigh Turner
    Oct 21, 2026
    1.0
    The rudest employees work here… On multiple occasions I’ve received the wrong order, something missing, or just received awful service. The standards aren’t high for McDonald’s in the first place but to just outright have awful management and employees is beyond me. On multiple occasions in the past few months I’ve dealt with horrible staff. Tonight the manager brings me out my curbside pick up and bangs on my window and shoves my order in my arms and proceeds to loudly state she’s short staffed and walked off without any other word to me. Last month I had to get them to remake my oatmeal three times. The first two times it was incredibly watered down and not cooked all the way, the second time I got handed back the same bowl with a little bit less water in it. When I questioned the fact it was the same meal they guy took my bowl from me. Handed me a new one five minutes later. Then hands me back the old one and says they aren’t allowed to take back food which is why he gave me the old one back….
  • RB
    Raevon Britt
    Oct 16, 2026
    1.0
    Came into McDonald’s room order my food for me and my two children.. while waiting at the register because only one of there kiosk were working I had 1 red shirt associate one dark blue collar shirt associate which I can only assume it was one of the managers and two black people who had regular associate shirts on stare at me several times and said nothing not a greeting or anything they waited for the black boy to come and assist me I had to say to the manager who had a dark light blue collar shirt that the customer service was disappointing and it should never be like that a multibillion dollar company who doesn’t treat their customers with respect is so distasteful if it weren’t for my kids wanting fries I would’ve completely left. I will be completing the survey as well I am completely dissatisfied
  • JT
    Jeannine Thorpe
    Oct 6, 2026
    1.0
    cashier appeared to be on something that was not making her pay attention to customer orders she confirmed i wanted ice coffee with order 3 times but never rung them up. when got to window her body looked like she had body shakes like maybe it was due to some sort of drug or alcohol consumption

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 2300 Willis Rd, Richmond?

McDonald's is open daily from 5:00 AM to 2:00 AM, with extended drive-thru hours until 4:00 AM on Fridays.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru that operates from 5:00 AM to 2:00 AM, extending to 4:00 AM on Fridays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified November 01, 2026Yext Knowledge Graph
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