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McDonald's

2.9
(2,852 reviews)

Business Details

1800 E Broad St, Richmond, VA
23223, United States
(804) 783-8152
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1800 E Broad St, Richmond, VA
23223, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1800 E Broad St in Richmond, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.9
2,852 reviews
5 stars
705
4 stars
402
3 stars
490
2 stars
297
1 star
958
  • SS
    sequoia Saunders
    3 days ago
    2.0
    This has got to be the worst McDonalds to get food at. I witnessed a staff member yelling at an older gentleman for waiting to be serviced as opposed to using the machine. She came from the back let him know he needed to use the machine, the man kindly explained he didn’t know how to order on the machine. Her response was for him to figure it out because there were under staffed. That’s no one’s problem but the manager. Plenty places are hiring, hire more staff. If they called out , again, no one else’s issue but management. I don’t know when we strayed from giving good customer service but if your looking for even decent customer service this store is not the one to come to, they will piss you off no matter the day or time. The lady complained to the man the entire time I waited for my food so a good 5/10 minutes which is wild to me because in the time you were running your mouth you couldn’t have taken his order and kindly went back in the kitchen to finish helping the rest of the crew. And it was like at least 7 people back there, one of them can’t keep an eye on the front?? Do better, or don’t. I’m sure the energy gets returned.
  • ER
    Erica Renee
    5 days ago
    1.0
    Should be no stars but wouldn't let me I'm an assistant for another location came there for a drink and a cup of water how I get charged for the cup of water I asked the employee and manager how is this possible n they processed to get ignorant saying since I'm a manager at another location I should already know that they are supposed to charge that is a lie WE DO NOT CHARGE FOR WATER ITS FREE. THE EMPLOYEES AND MAMAGER NEEDS TO BE FIRED!! they even got into an argument with my boyfriend and attempted to fight him NEVER AGAIN WILL I GO TO THIS LOCATION
  • PP
    Puddles
    Jul 2, 2026
    1.0
    They’ll charge you an uncharge for orange juice but won’t give you the upgraded chip size… other than that. I guess everything is good.
  • MC
    Mary Beth Cox
    Jun 24, 2026
    1.0
    The worst experience. First, it is dirty. Second, there are only three tables. Third, we ordered inside and had to use the kiosk and we waited more than 30 minutes while they kept filling delivery and drive-through orders, clearly ignoring us. We watched at least four of baskets of fries, get fried and none of them were given to us. It was insulting and frankly the worst. Do not go here. If I could give zero stars I would.
  • GD
    Gurjeet Dhaliwal
    Jun 10, 2026
    1.0
    Of course! Here’s the translation: “I am extremely disappointed with the morning order service at this McDonald’s. The person taking my order is extremely rude. He says something once, then turns off the mic, and does not communicate. It feels like he is testing my patience. I am an Uber driver, and he told me to come inside, but the door was locked, so I couldn’t get in, and he never replied again. This even happened before, when I picked up an order in the morning, and they said the place was closed, even though it is supposed to be open 24 hours. The employees lie, and this is absolutely unacceptable. I even saw a group of 4 or 5 employees standing outside smoking and laughing. This is not a good environment to work in.”

Frequently Asked Questions About McDonald's

What are the McDonald's location's regular dine-in hours?

McDonald's at 1800 E Broad St, Richmond, VA, is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.

Is the drive-through open 24 hours at this McDonald's location?

Yes, the drive-through at McDonald's on 1800 E Broad St is open 24 hours every day of the week.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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