Had a very nasty interaction with your employee, Amy Fultz this evening. My partner and I were purchasing a bottle of wine and she demanded to see both of our IDs (we have never that had be a protocol before) and instead of acting like a normal person about it, she shoved past my partner WHO HAS A BROKEN SHOULDER to snatch the wine out of our bag. Even if we look past her shoving my disabled partner, her attitude is vile and she should be ashamed for the small power trip she took because two adults weren’t both carrying their IDs. Thanks!
SH
Shae Hensley
Aug 30, 2026
2.0
Using Tyson frozen chicken tenders to sell at the hot bar is very disingenuous. I can tell because it’s the same disgusting chicken texture as Tyson’s.
DB
Debbie Blakley
May 7, 2026
1.0
I've used this Food Lion for a few years, mostly for pickup orders through instacart and was always satisfied with the pickup service. As of late Everytime I have used the service it's been horrible. It's isn't an issue with instacart, or whom shops for items. It's the waiting and waiting for a carrier to come with your groceries after you've notified them that you are on the way and notify them you've arrived. I've waited almost an hour before trying to be understanding that issues happen, short staffed, etc. however this evening 5/7/2026 I had two cars ahead of me one which went and retrieved his own pickup order the other left after I'd been waiting for 30 minutes without their items. I tried calling the number they provide for assistance, no answer. I left after 45 minutes. I'm terminally I'll
And unfortunately Don't have the ability to get out and retrieve my items. Once I was home I called the number to the store location and was asked to hold right after I explained why I was calling and asking for the order to be cancelled and refunded. I was able to hear everyone talking laughing, even talking about going on break. Then a young man picked up and begin explaining I needed to call back in the AM to speak with AMY, that she could would be able to assist me, I asked for a manager on duty now and was told that the manager on duty couldn't help me I had to call back tomorrow AM, I asked whom I was speaking with and he gave his name and explains he was a cashier. I asked to speak to manager on duty which I was transferred to. "Special" I believe she said her name was, not sure I heard her correctly, but she is the manager on duty 5/7/2026 7:30 ish PM. She instructed me to contact instacart, and cancel my order that there was no need to call back in the morning because I would get told the same thing. I tried to get across to her that instacart wasn't the problem they did what they were supposed to. That had it not been a lack of their customer service I wouldn't need to cancel and be refunded. I asked for her district managers name, because the whole thing her attitude, her explanation, and the fact that when I went through the instacart app with the issue it connects to the Food Lion.
I'm not going to lie I was irritated, frustrated and she could tell in my voice even though I never got loud with her, never cursed, I just kept asking her questions and ultimately for some one else over her that I could talk to she hung up in my face. Online it says that DARRY RIMMER is the district manager of that location. I've now been inconvenience for three and half hours between contacting instacart that insists to contact the store. Meanwhile I do not have items that I paid for nor my funds in which I paid. Thank you Special for your great customer service can't wait until I get to tell your manager how well you run their store and his manager and his manager. I may not have much time left but I got plenty of time to ensure everyone knows what kind of service Food Lion 110o Courthouse Rd gives.
BG
beverly gates-plummer
May 5, 2026
5.0
Wonderful staff
CL
Christina Leslie-Helmke
May 2, 2024
5.0
This is a good Food Lion. The staff are nice and helpful. Things were organized and the place was in good shape. :)
What are the operating hours of Food Lion at Lucks Lane Shopping Center?
Food Lion is open every day from 7:00 AM to 11:00 PM.
Where is Food Lion located?
Food Lion is located at 1100 Courthouse Rd., Richmond, VA 23236, in the Lucks Lane Shopping Center.
Does Food Lion offer a rewards program?
Yes, Food Lion offers the Shop & Earn Rewards Program to help you save on your groceries.
What payment methods does Food Lion accept?
Food Lion accepts debit cards, mobile NFC payments, and checks; cash-only payments are not required.
Is Food Lion accessible for customers with disabilities?
Yes, Food Lion has wheelchair accessible entrances and parking.
Does Food Lion sell organic and prepared foods?
Yes, Food Lion offers organic products and prepared foods to its customers.
Are public restrooms available at Food Lion?
Yes, Food Lion provides public restrooms for customer convenience.
What nearby services can I find at Lucks Lane Shopping Center while visiting Food Lion?
You can access money transfer services at Western Union, rent movies or games at Redbox, and exchange coins at Coinstar, all within Lucks Lane Shopping Center.
Where can I find dining options near Food Lion in Lucks Lane Shopping Center?
Nearby dining options include China Taste for Chinese cuisine, Al Dente By Nuccio for Italian dishes, and Krispy Krunchy Chicken for quick chicken meals.
What nearby amenities can I visit for beauty and wellness near Food Lion?
You can visit Zuri's Nail & Beauty Lounge, Oasis Salon Suites, and Garden Massage for beauty and wellness services near Food Lion.
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