Food Lion

Reviews

• DB

  Debbie Blakley

  May 7, 2026
  1.0
  I've used this Food Lion for a few years, mostly for pickup orders through instacart and was always satisfied with the pickup service. As of late Everytime I have used the service it's been horrible. It's isn't an issue with instacart, or whom shops for items. It's the waiting and waiting for a carrier to come with your groceries after you've notified them that you are on the way and notify them you've arrived. I've waited almost an hour before trying to be understanding that issues happen, short staffed, etc. however this evening 5/7/2026 I had two cars ahead of me one which went and retrieved his own pickup order the other left after I'd been waiting for 30 minutes without their items. I tried calling the number they provide for assistance, no answer. I left after 45 minutes. I'm terminally I'll And unfortunately Don't have the ability to get out and retrieve my items. Once I was home I called the number to the store location and was asked to hold right after I explained why I was calling and asking for the order to be cancelled and refunded. I was able to hear everyone talking laughing, even talking about going on break. Then a young man picked up and begin explaining I needed to call back in the AM to speak with AMY, that she could would be able to assist me, I asked for a manager on duty now and was told that the manager on duty couldn't help me I had to call back tomorrow AM, I asked whom I was speaking with and he gave his name and explains he was a cashier. I asked to speak to manager on duty which I was transferred to. "Special" I believe she said her name was, not sure I heard her correctly, but she is the manager on duty 5/7/2026 7:30 ish PM. She instructed me to contact instacart, and cancel my order that there was no need to call back in the morning because I would get told the same thing. I tried to get across to her that instacart wasn't the problem they did what they were supposed to. That had it not been a lack of their customer service I wouldn't need to cancel and be refunded. I asked for her district managers name, because the whole thing her attitude, her explanation, and the fact that when I went through the instacart app with the issue it connects to the Food Lion. I'm not going to lie I was irritated, frustrated and she could tell in my voice even though I never got loud with her, never cursed, I just kept asking her questions and ultimately for some one else over her that I could talk to she hung up in my face. Online it says that DARRY RIMMER is the district manager of that location. I've now been inconvenience for three and half hours between contacting instacart that insists to contact the store. Meanwhile I do not have items that I paid for nor my funds in which I paid. Thank you Special for your great customer service can't wait until I get to tell your manager how well you run their store and his manager and his manager. I may not have much time left but I got plenty of time to ensure everyone knows what kind of service Food Lion 110o Courthouse Rd gives.
• BG

  beverly gates-plummer

  May 5, 2026
  5.0
  Wonderful staff
• DM

  Deborah Morgan

  Apr 23, 2020
  2.0
  In the past 2 years this store quality has gone down hill. Shelves are empty, this is before virus crisis. The prior manager was very friendly, workers appeared to be happy. Store was clean & well stocked. After management change, store stock low, not as clean. Quality of produce not as fresh. Theres been such a turnover of clerks, that the whole atmosphere of store has changes. Clerks are rude. There are a few that do well, but majority don't speak, act like it's an inconvenience to wait on you. The deli is short staffed. They're to busy stocking to wait on customers. It's such a shame to see a store that was once a pleasure to visit, go downhill to the state it is in now. I live near this store but now drive to Midlothian to shop or I just go to Kroger or Publix. Shame homeoffice won't listen to customers, guess when they lose enough business they'll wake up.
• EN

  Eric Nelson

  Jul 26, 2019
  2.0
  Hard for me to give more than 2. Most of the deli staff are rude, one of them will handle trash, and then handle food without changing his gloves. I had to ask him to change them, if course I was met with a big sigh followed by an attitude.
• HR

  Hailey Raj

  Mar 21, 2019
  5.0
  Great quality

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