Chipotle Mexican Grill

Reviews

• ML

  Marco Lafayette

  6 days ago
  1.0
  I don’t understand why everyone that works here is rude and acts like they don’t want to be there as if it’s not their own choice. You all have the line workers rolling their eyes, moving slower than molasses, and generally a bad attitude. I just don’t get it. I live very close to this location and would like to come here but it gets to a point when the employees are rude and then the food is also almost never good. The other day I got a steak bowl and the steak was one so salty and two it was so much fat.
• WA

  Wesley Aarons

  Aug 8, 2026
  1.0
  Manager harassing employees in front of customers is sad
• OS

  Oliver Scaffidi

  Aug 3, 2026
  5.0
  Probably the best chipotle I’ve been too the food was good and the staff/service were excellent this plus it being the cleanest chipotle I’ve been too in a while makes this a top ranked chipotle and the best in Richmond maybe all of Virginia
• JC

  John Calhoun

  Aug 2, 2026
  5.0
  Went first time last night and enjoyed it food was great
• LS

  L Smith

  Jul 16, 2026
  1.0
  LIZ is the worst “manager”! She needs to either be fired or demoted at least. Not only was she disrespectful, but thought it was funny to be passive aggressive!! You should never talk to a person in that demeanor. Especially a customer who's only coming up to you (a manger, who’s probably getting paid more than the rest of the team to solve problems and lead efficiently) respectfully with a concern, just asking for a solution. Mind you I just had a back procedure done trying to get something quick and fast. So I mobile order to make it simple and easy..I can take my medicines, eat, and go to bed etc. They walk in there for the order not acknowledge, waited, went asked about the food said it wasn’t ready. No problem, there was a good amount of people in there. Working in fine dining I understand when a rush happens.. you just focus, being as efficient as possible, and maintain good customer service! Not employee and manager mind you doing awful looks on their face and attitude. I was told, Liz walked in, was only there for 10 minutes started chopping up meat with a girl that had it under control laughing it up instead of going to her employees in a rush and asking what she could do to help or manage her team properly. So they’re there 10 minutes goes by, ask at least for the cups to fill them up while waiting the 30 mins, says one minute and then ignored. Then goes up another 10 minutes, asking about when the food would be ready mind you while the register employee was standing around at a few moments with a full counter behind her of ready mobile orders getting cold and ready to be passed out to a whole group of customers standing there waiting upset rightfully so. As they let two huge lines come in and out, So what’s the point of mobile ordering when I could have been driving home with hopefully hot and correct food after the first huge line got through, in half the time if I would’ve waited through the first rush! (seems the only good employees, two guys in the front was getting through it without any negativity). Chipotle is literally made as an assembly line to be efficient. So now I come in after all of that. I say excuse me to the group waiting if they didn’t mind if I can go ask the counter something they said yes please do and ask about ours as well. I go to the register stand there waiting. She’s staring at me a few times, a few minutes past waiting to be acknowledged goes, What’s the name? I tell her She turns around, grabs it hands it to me! I asked to speak to the manager to understand why all of this unnecessary stuff. She turns around ask the manager to come here. Manager and employee she’s cutting up meat with laughs she like scoffs rolling eyes like annoyed behavior then takes her time coming over and says, What do you need? I asked if she’s the manager, she says yes. I explained to her all of that, she goes what do you want me to do about it? Not even hey, i’m sorry about that. If your food is cold, let us remake it, can I grab you something extra, give you a slight discount.. while all of these customers are standing there being neglected. Which I already ordered an extra queso and chips so I didn’t need anything, but even the gesture would’ve been nice to everyone waiting even too. She then proceeds to say she’ll talk to the girl at the register when she was standing right there and could hear the whole thing. And then I look in my bag to grab one of the cups because she didn’t understand Somehow what I was saying when I said he asked to fill the cups up while waiting and I’m missing two items. She seems to be so bothered for asking for what I paid for, then is passive aggressive saying hope your back feels better and have a grreatttt night in such a Hostile employee way. Terrible experience, Even people were coming out to me in the parking lot, saying that they would do everything and anything to avoid this store!

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