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Brand Certified

Chipotle Mexican Grill

3.3
(906 reviews)

Business Details

11728 W Broad St, Richmond, VA
23233, United States
(804) 360-8033

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
11728 W Broad St, Richmond, VA
23233, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 11728 W Broad St in Richmond, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

3.3
906 reviews
5 stars
339
4 stars
174
3 stars
85
2 stars
65
1 star
243
  • MS
    morgan simmons
    3 days ago
    5.0
    I came in, Maybe a couple weeks Ago and one of your very nice employees Name Mercedes helped me check out and gave me a very good experience thank you
  • CW
    Clay Whitley
    Jun 28, 2026
    1.0
    This place needs a clean sweep of staff and management. The auto reply is working over time on these reviews and spending the 3 minutes ordering your food is all you need to find out why it’s having to. Go to Moe’s instead
  • CC
    Casey Czajkowski
    Jun 16, 2026
    1.0
    I have been here a few times, this is the absolute worst experience and location I have ever been too. Peak dinner time, the honey chicken is out, that was the feature . Nothing cooking on the grill. The guy working the grill said, I can make you some if you want?? I’m like why would you ask when there at 15 people behind me and there’s a good chance somebody is gonna wanna order that. Also, I wanna make a comment that he had walked away from the grill to go back by the restroom came back with two big balls of Kleenex sticking out of his nose while standing over the grill. The restaurant was very dirty. We ordered anyway got something different as we proceeded to get our drinks so was no ice. One of their soft drinks is completely out. There’s ice piled up everywhere trash overflowing out of the cans and most every table was dirty like food on it , nasty. I will never step foot in this chipotle again ever and probably gonna change my perspective on ever going to another chipotle anywhere else I would not recommend it. We did get a refund and left. Went to Los Panchos across the street.
  • DD
    Danielle Hellmuth (Miss Danielle)
    Jun 4, 2026
    1.0
    I have been a customer here for years. Recently, I almost died and have been dealing with life threatening medical problems. Chipotle has been my comfort food. I usually spend $30 to $40 each trip. On one separate occasion and yesterday, they made my burrito bowl wrong by adding too much hot sauce. When I went into the establishment to have my burrito bowl re-made, the manager accused me of doing this all the time (yes, I order food here almost every day of the week) and refused service. I will complain everyday to your higher ups for your disgusting excuse for customer service, inability to correctly make an order and see from the customer's perspective, your ableism (my health problems ARE NOT an excuse but why I am so picky about my food being made correctly) when I am spending quite a bit on food that I want prepared correctly.
  • MM
    Mary Eliza Moore
    Jun 2, 2026
    1.0
    I was completely grossed out by how many times the person preparing my food rubbed his nose with his gloves on while making my food. I won’t be returning to this chipotle.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Short Pump offer?

Chipotle Short Pump offers Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill at 11728 W Broad St, Richmond?

Chipotle Short Pump is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified July 05, 2026Yext Knowledge Graph
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