Brand Certified
Chipotle Mexican Grill
3.3(895 reviews)
Certified by Chipotle Mexican Grill • May 17, 2026
Business Details
11728 W Broad St, Richmond, VA
23233, United States
Certified by Chipotle Mexican Grill • May 17, 2026
(804) 360-8033
Certified by Chipotle Mexican Grill • May 17, 2026
https://locations.chipotle.com/va/richmond/11728-w-broad-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=525
Certified by Chipotle Mexican Grill • May 17, 2026
About
Certified by Chipotle Mexican Grill • May 17, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • May 17, 2026
Hours
Certified by Chipotle Mexican Grill • May 17, 2026
Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
Reviews
3.3
895 reviews
5 stars
337
4 stars
171
3 stars
84
2 stars
65
1 star
238
- BBBlessed6 days ago1.0Customer service was horrible from all the workers who worked on Friday night (5/14/26).
- CKCannon KnappMay 12, 20263.0Do NOT ask for them to drain your beans the young man behind the counter cursed my family for the next seven generations when I asked
- ANArt of NoiseMay 5, 20265.0Always fast & fresh!
- BEBrody EdwardsMay 3, 20262.0My past two visits were not what I expected, last time I went my portion sizes were not great. I maybe got 5 pieces of steak for just a normal. This time when I came I wasn’t too hungry so got a kids meal. First I wasn’t told I couldn’t get a kid chips because they were out. When I saw several bags of chips. I then go to fill up my drink and there was no ice in the machine. So I had to drink a warm Diet Coke not the best. Overall my past few visits have not been pleasant.
- NSNiv SriApr 18, 20261.0@Chipotle My family visits every Friday — my kids love your food and have been loyal customers for a long time. Recently we visited this location and were overcharged on our chicken bowls. I called the location multiple times — no one picked up and the phone is always memory full. I called corporate and got transferred to the same location/ food order . A week later I went in person and was told they won’t reimburse because it’s been over 24 hours. When I asked them to acknowledge it in writing, they refused. When I asked for the regional manager or her manager , I was told there isn’t one. And when I pushed further, they THREATENED TO CALL SECURITY on me . And the person i talk to says she is the store manager and asked her full name but she denied to give the full name too. I have the entire interaction recorded. And i am sure its recorded in the Chipotle too. This is not about the overcharge anymore — it’s about how your staff treated a loyal customer. I hope Chipotle corporate takes this seriously and reaches out. Nobody deserves to be treated this way. 📹 #Chipotle #CustomerService #NotOkay
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Short Pump offer?
Chipotle Short Pump offers Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill at 11728 W Broad St, Richmond?
Chipotle Short Pump is open every day from 10:45 AM to 11:00 PM.
Does the Chipotle Short Pump location offer online ordering and delivery?
Yes, this location provides in-store pickup and delivery services, with online ordering available through their website and app.
How can I contact Chipotle Mexican Grill in Short Pump by phone or email?
You can call them at +1 804-360-8033 or email va.0525.shortpump@chipotle.com for inquiries.
Does Chipotle Short Pump accommodate dietary preferences such as natural ingredients or sustainable sourcing?
Yes, Chipotle focuses on using responsibly sourced, natural ingredients without artificial colors, flavors, or preservatives, following their 'Food with Integrity' principles.
Where is Chipotle Short Pump located and what is nearby for shopping or entertainment?
Chipotle is located at 11728 W Broad St in Henrico, Richmond, VA, near HH Gregg, The Container Store, Regal Short Pump cinema, and several furniture and clothing stores in the Short Pump Town Center area.
Can I visit any other dining options around Chipotle Short Pump?
Yes, nearby dining options include Mezeh Mediterranean Grill offering Middle Eastern cuisine and Chili's Grill & Bar for American-style food.
What nearby places can help customers find their way to Chipotle Short Pump?
Customers can use landmarks like the Regal Short Pump cinema, Starbucks coffee shop, or HH Gregg appliance store to help locate the Chipotle restaurant.
Does Chipotle Short Pump provide catering services?
Yes, the location offers catering and catering delivery services for various events.
What social media channels can I follow for updates from Chipotle Mexican Grill?
You can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for the latest news and offers.
Brand Certified Facts from Chipotle Mexican Grill
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Certified May 17, 2026Yext Knowledge Graph
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