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Chick-fil-A

4.4
(3,048 reviews)

Business Details

9100 W Broad St, Richmond, VA
23294, United States
(804) 273-0435

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Richmond Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the Honey Pepper Pimento Sandwich or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chick-fil-A
9100 W Broad St, Richmond, VA
23294, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
SundayClosed
9/7/20266:00 AM - 10:00 PM
11/26/20266:00 AM - 10:00 PM
11/27/20266:00 AM - 10:00 PM
12/24/20266:00 AM - 10:00 PM
12/25/20266:00 AM - 10:00 PM
12/31/20266:00 AM - 10:00 PM
1/1/20276:00 AM - 10:00 PM

Menu

1 menu · 73 items

Explore offerings from Chick-fil-A on 9100 W Broad St in Richmond, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

73 items

Reviews

4.4
3,048 reviews
5 stars
2,075
4 stars
522
3 stars
181
2 stars
107
1 star
163
  • EW
    Ellie Winters
    Aug 10, 2026
    5.0
    I just wanna say everytime I come to this chic fil a Tucker is so sweet and kind! he deserves employee of the month :)
  • SL
    Sereya Lewis
    Aug 6, 2026
    1.0
    I have tried to give this location multiple chances but each time they fall short. They never care about the add ons and each time I go in, it takes forever for them to pay attention to me, and forever for them to give me the things that they missed. I will be steering clear of this location. Do better.
  • IH
    Ivana Harper
    Aug 6, 2026
    1.0
    As a Cfa employee myself i’m aware on how we pride ourselves in customer service, but this location does not have that pride at all. I have ordered twice from this location, the first time I called in and spoke to Thomas on the phone politely asking him if he could make sure I had salad dressing in my bag because I couldn’t order it on the app, and he ensured me that it would be in the bag. Upon arrival not only was the specified dressing not in the bag, but I was missing a whole entree. 2nd time on a later date, I called and Thomas answered the phone, I immediately knew the service was going to be unsatisfactory, but for whatever reason I had faith and once again very specifically requested for the salad dressing to be put in bag along with the rest of my order. Upon speaking to Thomas his tone seemed dismissive yet he assured me that he would make sure I received my salad dressing. I got my order with everything inside except the salad dressing I called in and asked for. This would be the second time i’ve had to go up to the restaurant myself and retrieve missing items, if I wanted to go to the restaurant I would’ve just came through the drive through or inside the store, actually I wouldn’t even come to this location specifically because I know how poor quality it is. I have not had these types of issues with any other cfa just this specific location, so going forward I will not be ordering from here anymore and I would not recommend anyone else to either.
  • MB
    Maria Belvin
    Jul 28, 2026
    5.0
    They've changed. I think it has something to do with their employees. Needs training especially when it comes to politeness.
  • GB
    Greg Brannan
    Jul 10, 2026
    1.0
    I would like to mirror some of the other reviews on this location. The drive-thru is incredibly disorganized and I have now on more than one location received the wrong order. This location has lost my business - divert yourself to Short Pump if you want Chick Fil A

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

This information is certified by Chick-fil-A and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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