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Chick-fil-A

4.4
(2,812 reviews)

Business Details

4920 W Broad St, Richmond, VA
23230, United States
(804) 662-5662

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Richmond Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Chick-fil-A
4920 W Broad St, Richmond, VA
23230, United States

Hours

Monday6:30 AM - 10:00 PM
Tuesday6:30 AM - 10:00 PM
Wednesday6:30 AM - 10:00 PM
Thursday6:30 AM - 10:00 PM
Friday6:30 AM - 10:00 PM
Saturday6:30 AM - 10:00 PM
SundayClosed
11/26/20266:30 AM - 10:00 PM
11/27/20266:30 AM - 10:00 PM
12/24/20266:30 AM - 10:00 PM
12/25/20266:30 AM - 10:00 PM
12/31/20266:30 AM - 10:00 PM
1/1/20276:30 AM - 10:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 4920 W Broad St in Richmond, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.4
2,812 reviews
5 stars
1,948
4 stars
445
3 stars
158
2 stars
71
1 star
190
  • CC
    Carl J. Hirtzel (CJ)
    6 days ago
    5.0
    Every Chick-fil-A has excellent food and excellent service The only thing that was a little crazy was the parking, but understandable considering where the restaurant is located
  • TL
    Totiana Leigh
    Sep 29, 2026
    5.0
    I rarely ever have an issue with this chick fil a, it’s my go to store always! Even if I’m coming from the city I will wait till I’m back on this side to stop. Mr Blake Kelly always comes in clutch with the rewards. They are fast, friendly and amazing!
  • AB
    Angela Brown
    Sep 19, 2026
    1.0
    I came in specifically for breakfast before the 10:30 cutoff because the egg and cheese modification I order isn’t available online, so I have to order it in person. I was already standing in line before 10:30 and was the very next person to order. While I was waiting, the employee was also helping and responding to people in the kitchen, which added to the wait. When it became 10:31, she told me she was no longer taking breakfast orders and that the person directly in front of me had been her last breakfast order. I understand having a breakfast cutoff, but I think customers who are already in line before the cutoff should be served, especially when the delay is happening at the counter. I specifically made the trip there because I cannot place my order through the app, so being turned away after already waiting in line was extremely frustrating and disappointing.
  • TC
    Thomas Conley
    Sep 2, 2026
    1.0
    I just counted 11 people working, only 1 is taking orders, the rest are hanging out by the drive thru. Several of them walked past me several times without greeting me or seeing what I needed. And after standing there for aprox. 10 minutes, I finally waved someone down to tell them my order that I was there to pick up. Meanwhile the order was ALREADY ready and sitting on the counter. Absolutely ridiculous service!!! None of your employees want to help any customers because this happened several times over the past 2 months! Change every one and hire people who will ACTUALLY speak to customers and help them out. Truett Cathy would he turning in his grave right now if he saw this terrible service!!!
  • SC
    ShaDonna Cox
    Sep 1, 2026
    3.0
    This place is not handicap accessible or really kid friendly. I struggled my tail off getting my 2 babies inside. I have a disability and they have plenty of disability parking but no way for a person with a disability to enter the establishment. Having a disability and no use of the left side of my body and there's no traffic sense of direction with traffic u can come from so many different ways and ppl are literally zooming through the parking lot there's no structure at all and I felt very unsafe. They need better traffic structure there's so many ways in and out and just 1 sign saying slow down for pedestrian that nobody pays attention to if I ever visit again it'll be the drive thru because it's just not safe for any kids crossing or one with a disability. I hope this problem is resolved soon. Serwaa an employee there went above and beyond to make sure my kid's and I got our food and she also helped assist with my small babies. She's truly an asset to that company. It also sucks they took the kid's play area and that was the main reason took my kid's there to grab lunch and play. This was certainly unpleasant visit.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 04, 2026Yext Knowledge Graph
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