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Baskin-Robbins

4.3
(355 reviews)

Business Details

6940 Forest Hill Ave, Richmond, VA
23225, United States
(804) 272-9952

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 6940 Forest Hill Ave, Richmond, VA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
6940 Forest Hill Ave, Richmond, VA
23225, United States

Hours

Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday11:00 AM - 9:00 PM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 6940 Forest Hill Ave in Richmond, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

4.3
355 reviews
5 stars
235
4 stars
55
3 stars
26
2 stars
9
1 star
30
  • KR
    Kathleen Ruttley
    Aug 6, 2026
    1.0
    The franchise owners horrible experience across the board they made the cake wrong called me a liar basically says that a lot of the customers I guess in your area, your community cause I’m new here they are liars they steal from them. They always say that they make their cakes wrong. They called me a liar about the cake batter being wrong for my daughter‘s birthday cake because I didn’t call the same day or the next day after I bought the cake. However, we cut the cake late because my son is in the military and we waited until he could be on FaceTime, which took two days and she called me a liar. She offered me a $10 to spend in her store as that’s how much the cake batter was worth. I guess my daughter was supposed to cut the cake and just eat the ice cream if that wasn’t wrong. I’m not sure. Unprofessional across the board. Horrible experience definitely drive to the Mechanicsville one or something else. It’s Horrible to talk about other people like that in the community, they seem like a very disgruntled group of family members. No apologies no, how can I fix it? Sarcasm just completely unprofessionalism. I just have never experienced it at all to this magnitude, especially getting to the franchise owner and it continuing just mind-boggling. I’ve literally got my kids Baskin Robbin cakes since elementary school every year, but I moved different cities horrible experience .
  • LD
    Lynne Daley
    Jul 26, 2026
    5.0
    What a beautiful, delicious oreo ice cream cake for my daughter’s 20th birthday. We all love it. Thank you.
  • MG
    Mary Garcia
    Jul 14, 2026
    5.0
    Great place highly recommend, friendly, hardworking professional and helpful
  • MK
    Mark Kelly
    Jun 13, 2026
    5.0
    I'm a rideshare driver, and on my way home today, I decided to take a detour for some ice cream. I knew Baskin Robbins was on Forest Hill Avenue, so I headed there. I walked in and ordered a hot fudge sundae with nuts and no whipped cream or cherry. When it came, I made some cynical political remark to the person behind the counter. She spread her arms up like she was giving me a blessing and said "I don't talk about politics THIS IS A HAPPY PLACE!" I thought, am I in a Disney movie? Who says that? And she meant it. People say go to your happy place, meaning in your mind. I was already there. I asked her name. "Debbie" she said. Now bear with me: This is the process Baskin Robbins goes through for a new ice cream flavor: Trend & market research to identify flavor concepts. Concept development including naming, ingredient selection, and marketing angle. R&D prototyping to create workable formulas. Internal tasting & refinement by product teams. Consumer testing to validate appeal. Supply chain preparation (ingredients, manufacturing processes). Production & distribution to stores. Launch & marketing, often tied to cultural moments or monthly flavor cycles. I hate to say it, Suits, I mean Corporate Executives, but for all that hard work, Debbie is better than the ice cream, which is great by itself. You should make her your spokesperson with this slogan: Make Baskin Robbins YOUR happy place. If someone has already used a similar slogan she will sell it better because, to paraphrase Buck Owens and Ringo, all she has to do is act naturally.
  • NB
    Nita Bur
    May 29, 2026
    5.0
    Baskin-Robbins have delicious ice-cream! Baseball Nut is my favorite! I also like Jamoca Almond Fudge and Cherry Jubilee.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

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