Safeway

Reviews

• AU

  A Google User

  3 days ago
  5.0
  No issues with this store for me, and I'm glad to have it around. The anti-theft gates are no problem for me - they're needed. We all pay increased prices due to shoplifting.
• HH

  hipu

  5 days ago
  1.0
  They've installed these horrible anti-theft gates that are constantly beeping, giving me a headache, and treating normal shoppers like criminals. I'm going to another grocery store nearby that charges less for dailies and doesn't treat their customers with such contempt.
• AU

  A Google User

  Sep 29, 2026
  4.0
  A generally good shopping experience, but I wish they would prevent carts from being removed from their property like they used to. I constantly see them abandoned in the woods, including two now that are sitting in a creek bed.
• SG

  Sona Ghadami

  Aug 22, 2026
  1.0
  Horrible customer service. They just accuse someone with stealing and no proof just because I carry extra bags with me. If they care that much, why don’t they write “don’t carry extra bags with you” second time I’m accused of stealing and next time I’ll just stop coming altogether even though I’m a regular customer
• SG

  Seth Greene

  Aug 13, 2026
  1.0
  I’ve been shopping at this Safeway for about six years, and somehow the experience just keeps getting worse. First, there’s an older employee with a ponytail who has apparently worked here for 20+ years. He is easily one of the most awkward and unpleasant employees I’ve encountered. When he’s overseeing self-checkout, he just stares at customers with an uncomfortable, irritated expression. I understand that employees have to monitor the self-checkout area, but there’s a difference between doing your job and making customers feel like suspects. Ask him for help and he acts annoyed, then walks away mumbling under his breath. If dealing with customers bothers him that much, maybe customer-facing work isn’t the best place for him. I also completely agree with the other reviews complaining about the produce. It’s incredibly hit or miss—and mostly miss. Half the time it looks like Safeway is getting whatever produce nobody else wanted. It reminds me of a jail cafeteria getting leftover produce and serving it to the inmates. Except apparently we’re the inmates and Safeway is the jail. Even when the produce looks acceptable at the store, it consistently seems to go bad unusually fast after bringing it home. Then there’s checkout. They rarely seem to have an actual cashier ringing up groceries. About 90% of the time I come here, self-checkout is basically the only option. That’s fine when you’re buying three things. It’s incredibly inconvenient when you have an entire cart of groceries. If Safeway wants customers to scan and bag their own groceries every visit, maybe they should start putting us on the payroll. After six years of shopping here, I’ve watched this location steadily decline instead of improve. The South Lakes Safeway is significantly better, and I’d rather make the trip there. Do yourself a favor and shop somewhere else. And Safeway, you can spare me the canned response underneath this review telling me to visit your “Contact Us” page. Instead of another copy-and-paste customer service apology, maybe take the complaints people keep leaving here and actually fix the store.

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