7 Brew Coffee

Reviews

• SR

  Shamika Robinson

  today
  5.0
  Customer Service is great. Everything at 7 Brew is always delicious. Fast service ,Very courteous and attentive.
• MM

  Matt March

  3 days ago
  1.0
  This is probably the most petty thing to get upset over, but I highly value the principles of due diligence, honesty, and straightforward communication. When I asked the employee “the drink will come in the special cup, right?” They informed me that yes, it would. I order the drink, pay, and pull around. He hands me the drink……in a normal cup. I say, but this is supposed to come in the special cup, he then wanders off and acts as if he’s looking into it, comes back and shakes his head no. Infuriating. Yes, it’s just a disposable cup. But it’s also being heavily promoted, advertised, influenced, and endorsed. Employees need to go through more rigorous training. But as we’ve seen with the squishy dilemma, 7 Brew values the almighty dollar over any type of sanity. Mind you, the frankenchai was amazing, but I was supposed to make a review for it and due to aesthetic reasons not aligning, I was unable to do so
• SM

  Sierra Morris

  5 days ago
  5.0
  This was only my second time coming outside of coming with my daughters and they were very helpful on helping me. Find a yummy sugar-free Option. It was a super friendly environment. Everybody was hyped up and excited for the day and just for being there it was cutely painted on and decorated as well. Just the atmosphere and vibes were good!
• ES

  Estie Bestie VA Luxury Waxing & Corrective Skincare

  Oct 6, 2026
  3.0
  Honestly depends on who is working. I’ve been coming here since it’s first opened and have learned names and look forward to seeing them. Gabby, D, Koa and I don’t have the other girls name but she is the sweetest too !! High energy and love her so much ! She makes my day fr !! So many drink options and even for my kids. Sugar free now protein milk, I mean I can make so many options swear i get enough points for a free drink once a week lol we love the 7Brew Recently though I’ve encountered new faces and the customer service has been trash and couldn’t even smile.. Yesterday was the worst experience I have had there. Wanted and need a coffee bad, pulled in the same time as one other truck is slow. Shift change obviously about to happen. Ppl sitting chilling on the outside. I’m on the phone waiting for someone to take my order or at least say hey be right with you. No the girl (tall pink/purple hair/piercings) took their order yapppppeeeddd the entire time have them their drinks then walked away to go keep yapping with everyone else sitting on the other side. I asked the girl with white wig/storm looong hey can someone take my order ? I’ve just been sitting here it’s only me…. She was stocking and rocking, getting ready to ship change. I get it but immediately looked at me like I was crazy like I was annoying her and said I’ll get someone else to do. It walked away. Went to go get the girl who blatantly ignored me the attitude and the ignorance I said, forget it and just pulled off . I come here almost every day and I’ve never had experience like that. Looking forward to the many other locations opening up and hoping they have better customer service or more consistent across the board. Everyone should have the same customer service not just a few select few and I do want to highlight the ones that do give exceptional customer service that I look forward to seeing so definitely go back to the training board in regards to friendliness and customer service. They should be joyful happy damn near hopping into my car yesterday. I got nothing but attitude and oh my God you’re bothering me. Missed out on a great tip and great vibes! Awaiting the new locations in Suffolk and Churchland. The customer service will ruin this Portsmouth location.
• TE

  Taylor Elizabeth

  Oct 2, 2026
  1.0
  Always have issues at this location due to either the cleanliness of the area, the brewistas I have dealt with, people not listening when asked simple things and messing up the order or payment process (tonight my fiance and i were told 3 different prices due to the brewista being confused, when corrected she stated she never said that, got upset, went inside and huddled around with the rest of the workers in a talk circle instead of actually working. Another time my free drink was used for an order without my permission and I was not told until after the fact even after they stated “oh it was an accident we are fixing it.” Unfortunately it is the closest one to my house as of right now. I may have to just make the longer drive almost an hour away for good customer service. People at this location are there to goof around and get paid instead of actually working. You make drinks, i get it isn’t a hard job even though rush can get stressful but at least be good at the easy job….will not return to this location for a long time.