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McDonald's

3.4
(862 reviews)

Business Details

42357 E Morgan Ave, Pennington Gap, VA
24277, United States
(276) 546-4851
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
42357 E Morgan Ave, Pennington Gap, VA
24277, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 42357 E Morgan Ave in Pennington Gap, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
862 reviews
5 stars
296
4 stars
174
3 stars
157
2 stars
73
1 star
162
  • SG
    Samantha Grizzle
    Oct 2, 2026
    5.0
    I am writing this review because exceptional, great service needs to be recognized! This is my first time ever leaving a Google review for a business. Today, around 12:25pm, I went through lane 1 in the drive thru at the Pennington Gap McDonald's. Usually I order in the app or already know what I want before I get to the speaker but today I wasn't prepared. The young lady that took my order was very kind and patient with me. She asked a couple questions to make sure she got my order 100% correct. To be honest, I've usually had no so great experiences at this McDonald's and usually try to avoid stopping at this one and wait until I get to a different location to order lunch/dinner. I've been traveling through Lee County for 3 years. When I got to the window to pay, I asked for the order takers name. The lady who took my payment informed me that my order taker's name was "Kat". I explained to her how pleased I was with her customer service. This lady was also wonderful, however, I forgot to get her name. There was another lady who handed me my food and she was also very kind. I'm currently waiting for a call back from the district manager so I can personally applaud these ladies, especially Kat, for the wonderful customer service I received today. Excellent job ladies! I know working in customer service and fast food can be stressful and certain customers make it terrible at times, but y'all are doing a fantastic job!
  • IR
    Isabella Rowe
    Sep 21, 2026
    4.0
    We need some breakfast burritos in the day You all have hearts thank you!
  • LL
    Leanne
    Sep 14, 2026
    1.0
    Almost every single time I come through my order is wrong or old. I regularly get parked for “fresh burger patties” only to get cold fries and a cold stale burger that’s clearly long past its time. It’s literally the worst McDonald’s I’ve ever seen. And as someone who worked at a McDonald’s for many years- bro- these are just careless mistakes that make a store garner a crappy reputation. Pick another McDonald’s if you have a choice.
  • TT
    Terri
    Sep 13, 2026
    5.0
    This is my local McDonald's and the ice cream machine is ALWAYS working 😁
  • HB
    Holly Bradshaw
    Aug 26, 2026
    1.0
    I am writing to file a complaint about the service and food quality at the McDonald’s in Pennington Gap, Virginia. Unfortunately, this is not the first bad experience I’ve had at this location, but my experience tonight was completely unacceptable. I placed my order ahead of time through the McDonald’s app and even checked in as though I had already arrived because I wanted to give the restaurant plenty of time to prepare my food. When I arrived, I gave them my mobile order number and proceeded through the drive-thru. At the second window, I was told to pull into the second parking spot and wait for my food. I then sat there for approximately 20 minutes before anyone finally brought my order out. After waiting that long, I expected my order to at least be fresh and correct. Instead, one of the four orders of fries I paid for was completely missing. The fries that I did receive were cold and had apparently been fried for so long that they were extremely hard and practically inedible. The Quarter Pounder with Cheese was even worse. The burger tasted and looked as though it had been made hours earlier, if not the day before, and had simply been left sitting until it was served to me. The overall quality of the food was absolutely disgusting and nowhere near what a paying customer should receive—especially after being made to wait 20 minutes for an order that was placed in advance. What makes this even more frustrating is that this is not an isolated experience. Just a few weeks ago, I went through this same location and ordered two Double Cheeseburgers. It took approximately 47 minutes for me to receive those two sandwiches. I understand that restaurants get busy and that employees can be short-staffed, and I am normally willing to be patient. However, there is a major difference between an understandable delay and repeatedly making customers wait excessive amounts of time only to serve them cold, overcooked, poor-quality food—and in this case, not even provide everything that was paid for. I would like this complaint addressed by management. More importantly, I hope someone looks into what is happening at this location because based on my recent experiences, there are clearly ongoing issues with wait times, order accuracy, and food quality. Customers should not have to wait 20–47 minutes at a fast-food restaurant just to receive cold, inedible, or incomplete orders. This experience was extremely disappointing and unacceptable.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Pennington Gap, VA?

McDonald's is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.

What are the delivery hours for McDonald's in Pennington Gap?

Delivery is available every day from 5:00 AM to 10:45 PM at this McDonald's location.

Brand Certified Facts from McDonald's

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