Smashers

Reviews

• PP

  Pavlik

  1 day ago
  5.0
  If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
• MM

  Melissa (Melly)

  1 day ago
  5.0
  It looked okay inside but I didn't dine in I got mine to go. My food was delicious but the milkshakes whatever they flavor them with syrup, powder, fresh fruit it needs more. My strawberry milkshake just had a hint of strawberry taste to it. But would return for the burgers and fries.
• TC

  TJ Cluney

  6 days ago
  5.0
  Great experience. Very attentive and friendly staff who really love their customers. Food was fantastic! My wife and I split a large fry, but I wish I had ordered my own, as they were so good. No ketchup necessary. Burgers were tasty, the Smasher sauce is the real deal. If we're back in the area, we'll definitely revisit.
• KW

  Kabrea Wilson

  Apr 29, 2026
  4.0
  I got the classic smasher and it was very good. It tasted very fresh and had great flavor. The fries were very greasy though which made them soggy. They also needed more salt. Taking off one star for the fries.
• MH

  Melanie Hardy

  Apr 11, 2026
  1.0
  I have been to the Smashburger in the last month about 2 times at the location in the Norfolk Premium Outlet. I've never experienced the bad customer service coming from a newly trained manager until today. Upon placing my order I asked for grilled jalapeños and was told that I couldn't get them because they would have to clean the entire grill to do so. Never heard this before when receiving them grilled on my last 2 orders within the month of March. The wait was extremely long to get my order so I politely asked for a refund. I presented the newly trained manager with my receipt and told him that I would like to cancel my order and get a refund. Apparently, the young gentleman has not been trained properly and is not equipped to run a fast paced restaurant or oversee his staff as he provided me with the incorrect change with the receipt present. As I explained to the manager that I was given the wrong amount of change back he told me to hold on as he had to handle another matter that was going on with another customer's order. As I stood there waiting for over 30 min no food no refund I began to become very frustrated at the service I received from the manager himself. He does not need to work in this type of establishment if he cannot provide the proper customer service that brings the customers back. You have just lost a customer I will not be going back to this location anymore and will continue to tell others to do the same as to how I was treated when coming to Smashburger. I hope you take the time to read this and get better people working to serve the customers.

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